Talk Talk Cancelling Contract

Hi all, Looking for some input with an issue.

Back in March i re-newed my contract with TT for another 18 months, Then soon after this I found out I will be moving home and I can not move my TT service to the new address.

I got in touch with TT via their support forum to cancel the order as I was with in the 20 days I had to do so. Over the phone they did not understand what I wanted.

OCE Arnie got in touch and said it was rolled back to the previous contract.

So Imagine my surprise today when I go to cancel my service that there would be a termination fee of £144! And that the contract had not been rolled back!

OCE_Arne OCE_Arne ‎21-03-2019 11:37 AM
Re: Cancel Order
Hi @Seansmit17

Thanks for confirming Data Protection.


The contract has been rolled back as requested.

Regards

So what should I do now? I have my request in their forum and I have this reply from a member of staff.