Looking for advice on how to leave Virgin Media.
I have been with them for 7 years. My contract is up on the 23rd December 2020. I phoned them on the 21st November telling them that I wanted to leave.
Since calling them last month I have heard nothing apart from an email with the usual bill summary. No comfirmations that I'm closing the contract at end of term.
I've tried calling again to get confirmation via email or letter but can either never get through when I call or I'm on hold for ages waiting to speak to someone. Then I get cut off. I've emailed their complaints department asking for help as I don't want to be charged a "late leaving" fee. I received what I suspect is an auto-bot response email.
Would appreciate any advice on what to do next.