In reply to a post by AlistairS:

I was incredibly angry last night & have simmered a (little) bit today...

You have every right to be angry

I have phoned them up this morning & am buying my home phone & broadband contracts out to keep me within my contract terms. However, I full intend to complain to
Otelo about the whole situation.

Hope you get some redress

In reply to a post by dilus:

In reply to a post by AlistairS:

I was incredibly angry last night & have simmered a (little) bit today...

You have every right to be angry

I have phoned them up this morning & am buying my home phone & broadband contracts out to keep me within my contract terms. However, I full intend to complain to
Otelo about the whole situation.

Hope you get some redress

Thanks m8 have emailed Otelo about 10 mins ago & got the auto response saying it might take 15 working days for them to reply. Have also forward a copy of my complaint to Bernard Clarke who is the guy at O2 complaints who doesn't answer me any more. Mind you either does Paul - I PMed him a couple of days ago & got a read receipt but no reply

Or line length is too long

Cumbernauld exchange hasn't been BE unbundled for that long as far as I know

Will try and find out if there are any capacity issues

BE has the advantage over O2 for moves, as you can do a SIM provide with BE albeit a beta manual process - O2 systems don't appear to support this

In reply to a post by ian72:

OK, looking at some Ts&Cs. Here is from the standard Ts&Cs from 12/2008.

11.3. If your broadband package is not available at the new address you will be automatically moved to another available package which is provided at the same price or the next lowest price.

I have now found the legacy April 2010 Terms to which the OP is probably subject, here: http://www.o2.co.uk/assets2/pdf/Broadband_terms_2010...

It has changed the House Move "available package" term to:

11.3. If your broadband package is not available at the new address, you will be automatically moved to another available package which is provided at the nearest available price.

However, I would still argue that if that price is an increase to your significant disadvantage, then you have a get-out free under §7.4(c) of these legacy Terms.

I'm confused . Is your current contract for service with O2 or Bethere?. If it is with O2 then I don't see the need to bring Bethere into the dispute

My contract is with O2 & I wasn't bringing be there into the dispute - how did you get the impression I was? quote=3902187]
I'm confused . Is your current contract for service with O2 or Bethere?. If it is with O2 then I don't see the need to bring Bethere into the dispute

Based on those promises then I would agree you have a case. Do you have written evidence of their promise, if you don't then they could be intractable.

I read the contract either way. In the end O2 will read it however they want. It's only if it came to court that a definitive answer could be given and that is down to how far the OP wants to progress things. Personally my time is worth more than the principle involved (or the £50 termination fee) but then I've always been a little lazy .

In reply to a post by ian72:

Based on those promises then I would agree you have a case. Do you have written evidence of their promise, if you don't then they could be intractable.

No unfortunately, was all said over the phone, however i still have PMs from Paul on here that can be pdf printed & sent. I will wait for the regulator to contact me before proceeding further

But too lazy to show me the other way?