However, in my previous post I was asking you why you said the movee had to pay termination fees when O2 was unable or refused to provide any Services at all at the new address. Maybe you just meant the same package at the same price.

There is nothing I have seen in the Ts&Cs to properly clear up that issue. If I was a judge I would consider it unfair on O2 to potentially take a loss by letting someone out of a contract early because that person decided to move. As I said earlier, if a person decided to move to the US would they be allowed to cancel the contract for no penalty because O2 can't deliver a service to them? I would say no. Why would it be any different if they moved to an exchange not served by them/BT or that had some other technical reason that they can't deliver?

Don't talk to me about O2 first they say £86 to put a line in then when told there is a line in they say they cannot provide the service and early termination is the only option expecting me to pay £185 for the privilege

All depends on what you have at the moment. Still in contract?

In reply to a post by wildthing666:

Don't talk to me about O2 first they say £86 to put a line in then when told there is a line in they say they cannot provide the service and early termination is the only option expecting me to pay £185 for the privilege

That is gibberish.

Would you like to explain it?

They cannot charge you for early termination of something they have not supplied, and why can't they supply?

In Jan I contacted O2 about having the phone and broadband on a rolling monthly service and the rep said that with a 12 month contract they gave 1 free move per year, and I could call up and have my service transferred to the new property when I moved, at no point did the O2 rep say that the phone service they provided only covered selected parts of the city so in my opinion they miss-sold me a 12 month contract when my original intention of a monthly rolling contract was what I should have been on.
My 12 month contract went live in Jan and was a 12 month contract on the understanding that O2 would transfer the same service to a new property when I moved.
I informed O2 of the move on Monday and at first the rep said after getting the post code and confirming the address, which is serviced by the same exchange as the property I am at now, said it would cost £86 for a line to be connected, I said there was a line going into the property then after a minute he told me the service could not be provided.

I was passed to another department and the person seemed to want me to confirm I wished to terminate still surprised from not been able to get the service transferred I believe I said YES, but this was the only option they were offering, later on-line I find they can supply only a broadband service through a BT phone line at the new address, so my opinion is that someone at O2 knows this and are not been open with their front line staff.
As mentioned at the beginning I believe that O2 miss-sold the contract by saying the service could be taken to a new address but not specifying they only supply certain parts of the city with the phone service. It is not like I am moving to another exchange as all I am doing is moving closer to the exchange I am on now and that same exchange supply's the phone line through BT as it would here. My opinion is O2 are been selective in where they supply their land-line service even through the same exchange

I'm not sure I follow.

Did you have an existing contract with O2 for broadband or did your relationship with O2 start in January just gone?

Are you on O2 LLU?

It started in Jan this year

started Jan just gone the exchange is LLU by O2, There wasn't an existing contract beforehand

Perhaps there is no spare LLU capacity at the exchange? If that's the case perhaps their systems can't cope and just respond no capacity for a new customer (even though in reality they just need to re-jumper some wires).

I think there is some confusion, combined with ill-informed O2 support.

I think it likely that what they mean is that they can't supply LLU at the new address. This is something that has happened frequently in the past, and is as I said - due to their being mis-informed. So maybe they are saying you have to move to the lousy O2 Access Bt-based service?

The reason for it is that the LLU capacity is full, and they do not know how to get you moved on LLU. Logically you are freeing a slot, therefore they can supply LLU.

Several cases of this happening have occurred in the past. O2 reps on this forum got those sorted, but seem to have been stopped by their management from coming here these days .

I don't think there is any restriction on the availability of O2 Home Phone connections.