Which exchange is it?

MYYO York

You only had to pay the £86 and then everything would have been fine.

Both you and john2007 are going down the path I suggested to wildthing that it is an LLU problem. However he has specifically denied this, saying it is the phone supply that is what cannot be done.

How that can be the case defeated me until I read this - "the line in this property was connected to BT and that was in another persons name (the ex-wife's)".

If the existing service phone and broadband contract at his current address is in his ex-wife's name then he won't be able to move it. I don't see how he could cancel it either!

I'm quite sure that for whatever reason the situation is more complex than we have been told so far. As he will read this, I'm sure he will enlighten us as to whose name the contract is in. For the Home Phone to be in his name would be very odd if it wasn't his line to transfer to O2. Though maybe it is.

[puzzled]

In reply to a post by BatBoy:

You only had to pay the £86 and then everything would have been fine.

I know but it is natural to query why you have to pay for something when you are told it would be free then are asked to pay only a fool would blindly pay whatever is asked without questioning why

Contracts are two-way agreements but you broke the contract. That's all really. Your best way out is to negotiate another agreement. in my opinion

How can anyone break a contract by requesting what is part of the contract? The exchange is unbundled I asked O2 to move my service to a new address on a date to an address that uses the same unbundled exchange. In my opinion O2 are the ones in breach of contract because they are unwiling or unable to fulfil their side of the contract

About unbundling

Unbundling means O2 has installed its own broadband equipment into a BT telephone exchange. Once your telephone exchange has been unbundled, we can connect you directly to the O2 Broadband network (via your BT phone line) rather than having to rely on BT equipment in the exchange.



This allows us to offer cheaper and faster Home broadband packages.



If you live in an area that has not been unbundled by O2 you may still be able to get the Home Access Broadband package from O2

If the last part means that they are selecting the areas they wish to service from each exchange then IMO this is not the customers fault but the miss selling of a contract is something that O2 cannot get out of if they say they will give a free move or even transfer the service then the rep is giving a verbal contract in order to gain O2 a contract that IMO that is blatant miss selling

Because your contract was for phone+broadband, if I understand it correctly.
You wanted to move to a broadband-only contract. That's how.

In reply to a post by BatBoy:

Because your contract was for phone+broadband, if I understand it correctly.
You wanted to move to a broadband-only contract. That's how.

Incorrect, I requested the phone+Broadband to be moved to the new address I just queried the charge for a line to be installed when told there would be a charge of £86 and I knew there was a socket for a phone already there

That's what you have to pay for a new line install. Presumably you refused to pay it thus breaking the contract.