Thank you for clearing up the confusion on last post.....

I understand your points of view although I was just going off what I payed when BT came to install my connection.
I payed no where near that amount for the service.
Although as you state and rightly so we only have half the tail.

Edited by deleted (Mon 04-Jul-11 10:20:48)

When did you have your installation?

We've had two lines off and on for a few years. The previous reconnection was £30 about 10 years ago. About 3 years ago we wanted it reconnected again and were told it would be £130. When I queried the cost the person said it was "swings and roundabouts", brand new lines, boxes, etc cost £130 and they lost money, simple reconnections cost £130 and they made money. It all evened out (for them).
I therefore got Virgin Media to install a line and got very cheap broadband.

Since then a "return to donor" for £30 and an 18 month contract appeared.

130 pounds is BT's standard call-out fee - and that's BEFORE they do any work on-site..

In reply to a post by alpha66:

130 pounds is BT's standard call-out fee - and that's BEFORE they do any work on-site..

That truly is exploitation on BT behalf.
I had a line fitted with SKY and it was a BT engineer who came out.I payed £96.
I then left SKY and went with BT.
I am glad I did it this way and not opt to go with BT at the start or I may have been on here moaning at how much BT shaft there new customers to join.

Edited by deleted (Tue 05-Jul-11 16:19:11)