Ah . Not yet a user then.

How quickly did they supply the MAC when you asked for it?

In reply to a post by colin020:

No, Just signed up and commited myself this morning. Will be switched next Friday +-.

Oops.. commited = comitted..

You can edit a post for up to 12 hours .

In reply to a post by RobertoS:

How quickly did they supply the MAC when you asked for it?

Got the MAC the following evening by email and 1 day later by letter.

They must be well practiced in dishing them out..

Ta.

Well, officially been with Plusnet since Yesterday (Friday 10th) and re-configured my router this morning.

speedtester.bt.com still says that my ip profile is 2000Kbps though.

Will give it a few days to see if it resets.

Another Update...

I would like to give a very public 'thank you' to the support team at Plusnet.
I am now sitting with a proper IP Profile and am getting some pretty decent download speeds.

So many + points that I don't really know where to start but;
1. Being treated as a 'person' not a 'job'
2. Not being forced into the 'script monkey' routine.
3. Being believed when I tell them there is a problem.
4. Someone who not only speaks plain English but, understands it as well.
5. I could go on but, I'm well pleased with the response and communication I have recieved.. Long may it continue.

That's good to hear Colin .

Strange thing is, I'm with them as well now.

Not quite as smooth a ride as you had, but I'm recovering from the bruises . Was on the verge of backing out at one point. It was a fibre >> fibre migration and they weren't/aren't properly geared up for those yet.

I agree about the phone sales and support being good. One call upset me a bit as the procedure the guy had to go through was nonsense and he just kept repeating it as though I hadn't understood what he was saying. Twenty minutes later he ran back unexpectedly - he'd done more than I had rung up asking for, and although I was still online with my previous ISP I was able to login to Plusnet immediately.

All the staff seem to bend over backwards to help, but the system can get in the way.