Well I heard back from Enta today - The have accepted that the charges were unjustified
as the *fault was resolved* via profile changes completed within the BTW network.
I have to wonder at the fitness of a system that allows BT to raise a charge without a fuller notification of the actions taken which would allow ISPs to easily assess the validity of any charges. Its like a garage invoicing you for repairs without specifying the works done. From a customer service point of view this is a very poor system, but then for many people in the UK the whole broadband thing is frustrating and rather customer unfriendly.
The last 2 councils I rented from had a requirement that the tenant signed off on works - meaning they were aware of what had been done - before the contractor could raise an invoice. How much time is wasted by ISP staff having to examine this stuff? More worrying - how many less savvy people are blindly paying unjustified charges simply because they have been levied and they trust that invoices are correct and justified?
* Fault resolved? Since moving to O-bit my sync has fallen away to 7049 (on a 43db attenuation). Something tells me this line STILL isn't right, (should be around 8000Kbps, And Im not alone in this issue someone a couple fo miles in the opposite direction to me has a similar issue - my money is on it being a local BT network fault as it was present before I moved to LLU, maybe BT should apply themselves to actually fixing faults rather than billing when they are not supposed to.
The farce (like BTs local loop) staggers onward.
(Edited quote format)
Edited by deleted (Fri 18-May-12 14:22:01)
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