My situation two years ago was identical: ex Tiscali ex Pipex, at takeover time TT cut off my line and nobody could connect it, they also charged me a disconnect fee! I was without BB for weeks and in desperation rang BT who were very helpful. It seems there were hundreds with the same problem. Other ISPs told me that the line was with TT so they could not connect me.

Dealing with TT was like talking to the wall, my requests were passed to the sales team who tried their best but there's no way I wanted anything to do with this company. I went through Pipex complaints procedure and then to Otelo, receiving a compensation award eight months later.

TT was fined heavily for its takeover blunders and we're now told all is in order, yet stories like yours keep recurring. My advice is not to waste any more time and effort, accept the help of BT and get your line sorted. Every ISP has problems but I'm now into my third yr with BT phone-rental-BB package and am very satisfied so far. Good luck!

In reply to a post by TALKTALK_SUPPORT:

Hi BB66,




VIa twitter we have a standard contact form which is used for DPA checks. We have relevant processes for this via twitter that we cannot use for forums.

If the OP wishes to contact us and cannot reigister on the forum they are welcome to use Twitter or the Contact us Form on the Forum.

Alternatively they are free to use any of the contact methods that are not online based should they wish.

Regards

Mark
TalkTalk Online Community Department

It does seem that you have not read the threads regarding the OP.

He has phoned your company as well as any other that may be involed and there is no record of his details.

He cannot use the forum as that needs the non existant account number.

The contact us option has had somebody demand phone number and the non existant account number.

He does not wish to register with twitter which is perfectly acceptable I doubt any ISP requires their customers to sign up with social networking in their T&C's o get support.

I keep hearing that TT phone support is rubbish but their online presence is great but all I have seen is pretty much the worse support from an ISP ever.

To the OP

Get some professional help from the ombudsman or somebody as this looks like that TT will just give you the run around with no resolution in sight.

Edited by deleted (Thu 16-Aug-12 14:18:32)

Even better advice � Stick with BT!

In reply to a post by professor973:

Even better advice � Stick with BT!

Hmm, BT definitely have their own issues but I must admit I keep my phone with them even though I don't use them for broadband (although you never know I may go back to them if/when FTTC arrives).

In reply to a post by ian72:

In reply to a post by professor973:

Even better advice � Stick with BT!

Hmm, BT definitely have their own issues but I must admit I keep my phone with them even though I don't use them for broadband (although you never know I may go back to them if/when FTTC arrives).

I was referring to a way to stop passing the buck between line and ISP suppliers. Though we are at the mercy of OpenReach at the end of the day, I can never see me putting my line back with BT while they employ 18 month contracts, That, along with me getting no tie-in, no call connection charge and 1.5/1.0p calls with the likes of Zen. B.T. are tempting many knockers back to the fold with fibre!

Edited by professor973 (Fri 17-Aug-12 08:34:08)

OK, now I'm really confused. You said "stick with BT" - and now say don't. I read your comment at face value but now assume you were being ironic? Maybe you would put a or similar if you are not being serious.

I stay with BT for calls because going fully unbundled makes it a complete nightmare to break away from an ISP.

EDIT : Corrected a spelling mistake

Edited by ian72 (Fri 17-Aug-12 11:48:21)

In reply to a post by ian72:

OK, now I'm really refused. You said "stick with BT" - and now say don't. I read your comment at face value but now assume you were being ironic? Maybe you would put a or similar if you are not being serious.

I stay with BT for calls because going fully unbundled makes it a complete nightmare to break away from an ISP.

If you re-read my post, you will see I was pointing to a way to avoid passing the buck between ISP and line supplier. This is often the case when a problem arrives and was intended for those that are fed up with it. I also stated that things would have change drastically with BT for them to get my trade again. I certainly did not advise others to avoid them. I can see why you were "Refused"!

In reply to a post by professor973:

I can never see me putting my line back with BT while they employ 18 month contracts

BT:-

Standard line rental � £14.60 a month with Direct Debit. There's a 12 month minimum term and connection charges may apply.

Not 18 months.

That, along with me getting no tie-in, no call connection charge and 1.5/1.0p calls with the likes of Zen. B.T. are tempting many knockers back to the fold with fibre!

?
I don't see those prices on Zen except for 7pm-7am and weekends. For the same periods I get free calls and 0845, plus I get 1471, 1571 and caller display free all the time. (I grant you, Zen is only a monthly contract - as is the Post Office, and there is an unmentionable supplier with 10 days).

A few years back MKD did a very detailed comparison of BT, the Post Office, Primus and O2 phone pricing. Amazingly close once you take all the options into account. Even when updated to current prices.

Edited by RobertoS (Fri 17-Aug-12 10:37:57)

I don't see those prices on Zen except for 7pm-7am and weekends.

In that case, I would say you need to get out more!!
http://www.zen.co.uk/business/voice/phone-services.a...
I take your point regarding prices. I found PN almost as expensive as BT at £35 per month and restricted download.

Edited by professor973 (Fri 17-Aug-12 11:11:28)

In reply to a post by professor973:

I take your point regarding prices. I found PN almost as expensive as BT at £35 per month and restricted download.

PN restricts download on voice does it? That must make things difficult; long pauses, buffering the conversation, stuttering ... Must be as bad as talking to an Asian Call Centre all the time!