He does not wish to register with twitter which is perfectly acceptable I doubt any ISP requires their customers to sign up with social networking in their T&C's o get support
Then using the same logic, perhaps people shouldn't post on TBB forums for help? Can you tell me any isp which states in their t&c's that people should post on TBB for help? Like millions i don't normally use twitter (or facebook) but signed up just so that i could get in touch with
Vodafone retentions...their phone support kept telling me to get lost when requesting a certain deal, yet their twitter retentions team agreed to it instantly. It literally takes no more than 2 mins of your life to sign up to twitter and you can use a temporary email address and fake name to hide your real identity. But obviously that is still too much trouble for some people
I keep hearing that TT phone support is rubbish but their online presence is great but all I have seen is pretty much the worse support from an ISP ever.
I suggest you have a look
here and see for yourself how the TT OCEs try to help users despite the abuse they get from some people.
ALL ISPs no matter how great they are, will have dissatisfied customers. Perhaps i should start a new thread slating IDNET as i had a serious issue with them before?
Edited by deleted (Fri 17-Aug-12 13:38:58)