In reply to a post by baby_frogmella:

In reply to a post by undecidedadrian:

He does not wish to register with twitter which is perfectly acceptable I doubt any ISP requires their customers to sign up with social networking in their T&C's o get support

Then using the same logic, perhaps people shouldn't post on TBB forums for help? Can you tell me any isp which states in their t&c's that people should post on TBB for help? Like millions i don't normally use twitter (or facebook) but signed up just so that i could get in touch with Vodafone retentions...their phone support kept telling me to get lost when requesting a certain deal, yet their twitter retentions team agreed to it instantly. It literally takes no more than 2 mins of your life to sign up to twitter and you can use a temporary email address and fake name to hide your real identity. But obviously that is still too much trouble for some people

In reply to a post by undecidedadrian:

I keep hearing that TT phone support is rubbish but their online presence is great but all I have seen is pretty much the worse support from an ISP ever.

I suggest you have a look here and see for yourself how the TT OCEs try to help users despite the abuse they get from some people. ALL ISPs no matter how great they are, will have dissatisfied customers. Perhaps i should start a new thread slating IDNET as i had a serious issue with them before?

What i was commenting on was that the TTsupport agent doesn't even seem to to read the thread properly the OP has jumped though numerous hoops to be knocked back constantly and yet the TT rep hasn't even acknowaledge that.

I wasn't expecting the OP to get TT to resolve the issue on the TBB forums, he was coming on here for help as it seems that TT don't want/know how to proceed with this complaint. Especially that from the "contact us" option from the TT website he got a response of "please register with your phone number and account number". Which he was told that wasn't needed.

Also your comment regarding making a temp account up, why shoudl anybody need to do that, I refuse to go to social media, I refuse to give them an account so they can quote that as a statistic to potential share holders, I refuse to give them the click traffic. And the more that people use that avenue rather than offical company channels the more that social media is used the more that will be the only avenue in the future. So more people should tell companies to take a jump when they suggest to go to those sites for resolution.

If you want to start a complaint thread about IDNET then go ahead, but I doubt that your issue was even in the same league as the OP's which seem to stem from the issues that got Talk Talk a multi million pound fine from the regulators.

The OP's real problem is that he wants to keep his original phone number which I suspect has now been lost anyways but no matter what happens now he needs to lean on Talk Talk for some serious compensation.

Also no matter what TT need to take note that threads like this which drag on for days into weeks are not a particulary good advert for them

I know all ISP's can have problems but I doubt ANY of the other ISP's would have such a serious breech of data protection which would then result in a support rep showing a real lack of concern.

Quote
You know damned well I was referring to the Plusnet 60Gb usage limit. Why does fora pondlife always have to be so pedantic?
Quote

I believe Plusnet have a unrestricted download from 11pm to 7am.
Some restrict downloads by speed reduction on unlimited. I prefer a download restriction as I can use Video streaming as and when required.
However, this is moving away from OP question. The OP seems to have disappeared from both threads and seems to have been putting obstacles in the way of contacting TT on forums.

Edited by flippery (Fri 17-Aug-12 15:53:32)

In reply to a post by undecidedadrian:

What i was commenting on was that the TTsupport agent doesn't even seem to to read the thread properly the OP has jumped though numerous hoops to be knocked back constantly and yet the TT rep hasn't even acknowaledge that.

Yes Talktalk are sending him around in circles. In that case as he has been advised previously, he should write to them at:

TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY

mentioning his

full name & address
TalkTalk Phone number
Last 4 digits of the bank account number or payment card used to pay for his service

and VERY VERY CLEARLY the chain of events. Believe me, talktalk WILL sort this out but the OP has to help himself by nipping down to the post office and sending it by recorded delivery. TalkTalk are not stupid and know perfectly well that once Otelo get involved they will get their knuckles rapped (as well as having to dish out compo to the OP) but at the same time Otelo will only get involved once they feel satisfied that the OP has made all REASONABLE efforts to contact TalkTalk - this includes by writing by post.
.

In reply to a post by undecidedadrian:

Also your comment regarding making a temp account up, why shoudl anybody need to do that, I refuse to go to social media, I refuse to give them an account so they can quote that as a statistic to potential share holders, I refuse to give them the click traffic. And the more that people use that avenue rather than offical company channels the more that social media is used the more that will be the only avenue in the future. So more people should tell companies to take a jump when they suggest to go to those sites for resolution.

You know what? I agree with you 100%. Why should us consumers be forced to use twitter, twatter, facebook, beeboo, bobo etc? But sometimes to get a resolution you have no choice but to contact them via twitter. I don't know about you but for me its easier to open a 'dummy' twitter account and send a company a message this way instead of posting a letter via snail mail.

In reply to a post by undecidedadrian:

I know all ISP's can have problems but I doubt ANY of the other ISP's would have such a serious breech of data protection which would then result in a support rep showing a real lack of concern.

I'm fairly sure that even if the likes of O2 or Sky took over Tiscali's/Pipex millions of customers (like TalkTalk did) they would probably have the same billing issues due to the sheer number of customers being transferred over. I know hindsight's a wonderful thing but there's no doubt Talktalk (or any other company if they took over Tiscali) could have predicted such a balls up.

In reply to a post by baby_frogmella:

I'm fairly sure that even if the likes of O2 or Sky took over Tiscali's/Pipex millions of customers (like TalkTalk did) they would probably have the same billing issues due to the sheer number of customers being transferred over. I know hindsight's a wonderful thing but there's no doubt Talktalk (or any other company if they took over Tiscali) could have predicted such a balls up.

Just fairly sure?

In reply to a post by 4M2:

Just fairly sure?

No just 90% sure

In reply to a post by baby_frogmella:

In reply to a post by 4M2:

Just fairly sure?

No just 90% sure

Glad I left Tiscali before they were swallowed up a few years ago - fortunately Tiscali did give me advance warning though...

he should write to them ...... and VERY VERY CLEARLY quote the chain of events. ... the OP has to help himself by nipping down to the post office and sending it by recorded delivery. TalkTalk are not stupid and know perfectly well that once Otelo get involved they will get their knuckles rapped

Got it in one. This is the only course of action.

In reply to a post by professor973:

I don't see those prices on Zen except for 7pm-7am and weekends.

In that case, I would say you need to get out more!!
http://www.zen.co.uk/business/voice/phone-services.a...

Ah - I didn't realise you were paying at least £16.19pm line rental, still no inclusive calls, plus 5.62ppm for 0845, plus £2.70pm for caller ID and 1571 if you take those.

I found PN almost as expensive as BT at £35 per month and restricted download.

?
Sorry, I don't see what that has to do with our discussion of BT line rental minimum terms and its call pricing compared to Zen's.

In reply to a post by professor973:

I don't see those prices on Zen except for 7pm-7am and weekends.

In that case, I would say you need to get out more!!
http://www.zen.co.uk/business/voice/phone-services.a...

Ah - I didn't realise you were paying at least £16.19pm line rental, still no inclusive calls, plus 5.62ppm for 0845,

Plusnet line rental and anytime calls totals £16.49. Also PN 0845 is 7.5p per minute.
Zen call cost so far this month 41p. Cost about the same with better customer service. Those 26 calls would have cost £3.29 in connection fees alone with PN without the £3.50 calls anytime add-on, so you are screwed always.
http://img21.imageshack.us/img21/4861/phonecost.jpg

Edited by professor973 (Mon 20-Aug-12 19:38:25)

So on Zen the options are £11.22 per month no calls included or £17.35 per month 1,000 minutes included but it looks as though 0845 and 0870 calls aren't included in the 1,000 minutes
On Plusnet £12.99 per month evening and weekends calls included (includes 0845 and 0870 calls) or £16.49 anytime
You pays your money and takes your choice
Note that if you are prepared to be tied up for 12 months line rental then it is £9.49 equivalent paid in advance