It quite likely you will get a new phone number as well .

Has anyone said when the FTTC will be reconnected?

Have PlusNet made sure they aren't going to charge you a cease fee through the automated system?

Plusnet seem to have behaved excellently in getting Openreach sorted?

Edited by RobertoS (Fri 02-Aug-13 13:34:37)

In reply to a post by RobertoS:

It quite likely you will get a new phone number as well .

Has anyone said when the FTTC will be reconnected?

Have PlusNet made sure they aren't going to charge you a cease fee through the automated system?

Plusnet seem to have behaved excellently in getting Openreach sorted?

Not intentionally faulting Plusnet here at all, just incredibly angry at Openreach due to the fact the line was cancelled for no reason whatsoever.

FTTC will be reconnected on Monday when an engineer visits my property and Plusnet aren't charging me a cease fee.

Primary concern is my static IP address and telephone number.

Curious as to why an Openreach engineer needs to visit my property for this? Another day I have to take off work for this to happen.

Your static IP will definitely remain exactly the same as that's linked to your account on our side. Your phone number should be recoverable too as it won't immediately be given to anyone else (there's a holding period between a number being released and reused).

Really sorry to see what's happened and glad to know we've managed to get an expedite sorted so quickly.

It won't need an engineer visit. One is just assumed for an FTTC connection. PN should be able to sort that out for you, but may not be able to.

In reply to a post by chrisparr:

Your static IP will definitely remain exactly the same as that's linked to your account on our side. Your phone number should be recoverable too as it won't immediately be given to anyone else (there's a holding period between a number being released and reused).

Really sorry to see what's happened and glad to know we've managed to get an expedite sorted so quickly.

Thanks. As per the post above, this, can you confirm whether an engineer visit to my property is actually required?

Seems to be quite a few cock-ups upon connecting to PN. Exactly the problem I had when I ended up hooked to another persons line upon switchover. I remember getting flamed at the time for suggesting the number of these episodes made it seem deliberate, in that it's strange we don't see many these problems despite the very high numbers connecting to BT

In reply to a post by professor973:

... in that it's strange we don't see many these problems despite the very high numbers connecting to BT

It is, isn't it. Maybe Ofcom should be conducting a survey comparing Openreach cockups for BT Retail v The Rest.

To be fair, I had exactly the same issue (line accidentally ceased) a few years ago with BT Retail, no reseller in sight.

Office line - BT Business line + broadband; I put in a request for a change of tariff. Technically, this gets provisioned on the BT side as "cease and reprovide": being a new tariff, it's treated as a new service.

So, a few days later, the line suddenly went dead. Calling Business Faults, I was told "oh, that's because you put a cease on the line ... uh ... and there's a reprovide attached, that got missed ... oops. That shouldn't have happened".

Getting that fiasco fixed took weeks (BT had auto-incorrected our address to the building next door, so the eventual unnecessary "installation" engineer visit was sent to the wrong place!), eventually escalating to Ofcom Referrals, where somebody was finally able to get past all the red tape, call the exchange and say "repatch this line ASAP" - an hour later, it was back online.