Well back to full speed today, lets see how long that lasts.
Still no communication from AVonlive though.

Edited by deleted (Thu 15-Aug-13 08:22:47)

Yep, I'm back to full speed this morning too. Perhaps Avonline read these posts..

Well I am not back to full speed. Tested just now.


Last Result:
Download Speed: 2377 kbps (297.1 KB/sec transfer rate)
Upload Speed: 5555 kbps (694.4 KB/sec transfer rate)
Latency: 714 ms
Jitter: 22 ms
Packet Loss: -1%
8/15/2013 10:57:55 AM

So now its 5.30 and this is whats available

Last Result:
Download Speed: 10591 kbps (1323.9 KB/sec transfer rate)
Upload Speed: 5625 kbps (703.1 KB/sec transfer rate)
Latency: 719 ms
Jitter: 45 ms
Packet Loss: -1%
8/15/2013 5:32:16 PM

Recent results from our site (fetching URL http://ipv4.download.thinkbroadband.com/50MB.zip). Download speeds in Mbps:

14:00 - 2.7 Mbps
15:00 - 2.7 Mbps
16:00 - 3.6 Mbps
17:00 - 4.9 Mbps
18:00 - 16.1 Mbps
19:00 - 11.7 Mbps
20:00 - 12.2 Mbps
21:00 - 6.0 Mbps

So still inexplicably and painfully slow at times. And Bentley Walker don't consider 2.7 Mbps to be slow and are not interested in addressing the issue.

I notice the UNLIMITED service has now been removed from their products and replaced with one with 50Gb Limit!! So they are listening but only enough to cover their tracks!

I signed up for the UNLIMITED service and even their MD it telling me it isnt unlimited!
What next?

The 50GB is no surprise, it was mentioned before
http://www.thinkbroadband.com/news/5939-is-the-unlim...

The parent Tooway site also listed Unlimited as a 20,000 customer deal, resellers may not always have made that part clear.

Irrespective your unlimited contracts should still stand, as a change from unlimited to 50GB per month would clearly count as a significant change and let anyone walk from the contract.

Thanks. I am now in touch via e-mail with their MD Mark Wynn. However, he continues to tell me that limiting an UNLIMITED service is not mis-representation !?!

Edited by deleted (Fri 16-Aug-13 14:12:31)

Alas some degree of throttling is tolerated by regulators, unless you call the service totally unlimited or some other flowery phrase.

http://www.thinkbroadband.com/news/5134-new-advertis...

Lots of room for wiggling, but if they try and cap you so that at 5)GB service ceases to work, that is not allowed.

If they slow you down at a figure such such as 50GB, then its down to what is considered a reasonable degree of slow down. We did a poll on this earlier in the year when Virgin Media got into trouble

http://www.thinkbroadband.com/news/5775-the-public-d...