What do you suggest then?

My goal is to get the time out fixed while maintaining my agreement of a fast stable connection for gaming.

Edited by deleted (Sat 04-Jan-14 21:50:42)

In reply to a post by blimsta:

Plusnet are sending a engineer round to fix a line fault that he will not be able to fix because is isn't a line engineer. That's the low down. No confusion, just you two.

A 'regular' engineer HAS to attend before a special faults investigation engineer can attend. Openreach will reject SFI orders unless a standard engineer has attended.

That said any engineer will be fine for a simple fault but this is the process.

In reply to a post by blimsta:

while maintaining my agreement of a fast stable connection for gaming

What 'agreement of a fast stable connection for gaming'? Do you have some special T&Cs? The best the rest of us have is best endeavours in view of the technology employed and the price paid for a residential product.

I think gaming comes under PN contract but when I singed up I did ask about it and was told it was fine. All I'm worried about is interleaving rather than getting the problem fix but I'll just have to wait and see. No point in jumping the gun.

WWWombat suggest the latency could be coursed by noise "packet-by-packet basis". So if the overhead line being replaced does fix the problem then I guess I owe Plusnet an apology.

Can I ask something.
Why do you use Voip? Why are you not using the std phone?

Does you std phone line drop out as well at the same time?

Can you answer this question?

I don't own a phone other than a old bt adsl+2 hub2 + cordless phone built in.

I used skype because It's easy.

Plunet do make a big noise about how they are the best ISP for gamers.

I hope that it is your line that is the cause of your problems, since over the past two years Openreach have replaced my master socket, the actual line from my house to the first junction box (twice) and rebuilt the line from unused pairs all the way from the exchange to my house, checking at each junction point that the line is good.

And I still have horrendous latency and a bad connection at peak times (6pm to 11pm), which I am beginning to doubt is the fault of BTOR as I am constantly told.

@Ignitionnet - "A 'regular' engineer HAS to attend before a special faults investigation engineer can attend. Openreach will reject SFI orders unless a standard engineer has attended. " Is this true? I've had 10 engineer visits and they have all been from the same 4 local BTOR engineers (In no particular order), Does this mean I have not had an SFI Engineer in attendance? (which would be rather strange as BTOR have issued Plusnet with a deadlock).

In reply to a post by s_yates:

Plunet do make a big noise about how they are the best ISP for gamers.

Where do they do this?

Shame. As it would be interesting to know how it acts.

Can you not beg or borrow one and try a quiet line test ? or to see how it is when you have internet issues.

£5-£6 from places like ASDA. The Phone Book says to try such in the test socket before reporting a fault.