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Because broadband is delivered over your phone line, if your phone line has problems then your broadband will too.
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I think I knew that  , and the Phone Book is on about voice faults, not broadband.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Because broadband is delivered over your phone line, if your phone line has problems then your broadband will too.
Exactly.
OP seems focused on the internet side, but nothing has been said about the line.
Time to go back to basics and work from there.
End result for OP if released by PlusNet could be no better than it is now. If the issue is the line.
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Register (or login) on our website and you will not see this ad.
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Go read their website and the packages they offer, I ain;t going to spoon feed you
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Go read their website and the packages they offer, I ain;t going to spoon feed you In other words, you don't know.
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I don't think they make any kind of big push for gamers.
They offer a lot of support, but there are a couple of reasons for this:
1) They are one of the few large ISPs that you can actually engage and have a meaningful discussion to resolve problems;
2) Their traffic management system sometimes does not class new games in the correct priority setting.
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Plunet do make a big noise about how they are the best ISP for gamers.
Go read their website and the packages they offer, I ain;t going to spoon feed you
As per your suggestion, I went to the PlusNet Website to look for this "big noise about how they are the best ISP for gamers", but couldn't see it!
In fact they only appear to compare themselves to Sky, TalkTalk & Virgin - & then that is only for alleged Customer Service.
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The unlimited broadband and calls package does state:
A perfect package for large families, downloaders and gamers.
Not sure that is them making a big noise though. I do seem to remember vaguely some TV ads that may have suggested something along these lines but it was a while ago and I could be suffering poor recall.
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Doesn't it date back to when Pro was sold as a separate product rather than an add-on? ( Plusnet Pro was sold until 18th April 2011)
jelv
Plusnet user since November 2001 - not sure for how much longer
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You could well be right, I have difficulty remembering last week most of the time so nearly 3 years is way beyond my powers of retention 
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