In reply to a post by professor973:

Strange love affair here with Plusnet. As for awards, they will have a job to match Zen. Not all sites so loved up with Plusnet.
http://www.ispreview.co.uk/talk/forumdisplay.php/96-...

love affair? - if most people are happy with the service they get should they not say so.?

Not sure what that link is supposed to show.. a few threads over 6 months with a few unhappy people. - doesn't really tell us anything much, anymoe than this thread does.

FWIW I think the large ISP's are all pretty much of a muchness, most of the time the service works ok, some people have problems, and for some people the CS side of things fails them. Look through forums and review sites and you will find similar complaints about them all.

These things also tend to go in cycles it seems - I suspect related to growth of the business - in this case it's pretty clear Plusnets CS provision hasn't kept pace with their customer growth.

I think the same happens in any large scale consumer business - eg. energy companies.

And no, they probably aren't s good as Zen, or AAISP for example, but then moving to Plusnet (in process, FTTC should be provisioned next week) was a lot cheaper for me than either of those (price and cashback promotion). But I'm under no ilusion that you to an extent get what you pay for. But in the last almost9 years since we moved here I've been through 4 or 5 ISP's I've been generally happy with all of them. Once have I had to contact CS(O2 a couple of years ago) and that was sorted fine

Not a love affair here, just helping people use the right channels to get their individual problems fixed quicker.

As for Zen, my brief stay with them wasn't entirely positive and the feeling that you are paying over the top for having issues you could have had somewhere else cheaper hardly enchanced my mood.

The knowledge that they won many awards at the time wasn't particularly helpful either.

Everyone has their own experiences, you see.

In reply to a post by professor973:

Strange love affair here with Plusnet. As for awards, they will have a job to match Zen. Not all sites so loved up with Plusnet.
http://www.ispreview.co.uk/talk/forumdisplay.php/96-...

"http://speedtest.net/result/2690543838.png"

Nice ping Do you live in London?

Post deleted by professor973

No Deepest Suffolk. Last on all B.T lists

Plenty more links. How many do you want? http://www.trustpilot.co.uk/review/www.plus.net
I agree many are a muchness, but there are some with superb customer service. None can help BTOR rickets. Just stating a fact, that this site favors Plusnet more than most other sites, despite having one tenth the number of members compared to B.T but usually more posts in PN forum. Anyway, I'm not going to argue about it, after suffering many, I am now happy with my suppliers. Those that know know me, know that it takes a good ISP to stop me grumbling

Edited by professor973 (Tue 07-Jan-14 21:20:23)

I cant exactly say that is helping much...

I've just read the engineers notes from yesterdays visit and apparently he wasn't able to access the master socket? I thought he was going to be able to do this as that was the point of the visit.

Without the engineer being able to do the tests he needs, we're really not going to be able to do much here.

Chris, you have responded to yourself so the OP will not have received an e-mail notification of your comment.

Doh! Thanks.