Been through exactly all of the above with them. You have my sympathy.

In reply to a post by Avazene:

we are also getting a bad noise margin on our upstream rate (6.6dB)

That's not bad! Who told you that? That's perfectly normal! It means it was 6dB at sync-time and had since wandered slightly up. In fact, it shows that noise itself has decreased a bit since sync-time, which could well have been at nighttime.

Edited for justification.

Edited by XRaySpeX (Tue 05-Aug-14 22:35:52)

In reply to a post by XRaySpeX:

In reply to a post by Avazene:

we are also getting a bad noise margin on our upstream rate (6.6dB)

That's not bad! Who told you that? That's perfectly normal! It means it was 6dB at sync-time and had since wandered slightly up. In fact, it shows that noise itself has decreased a bit since sync-time, which could well have been at nighttime.

Edited for justification.

http://www.speedguide.net/faq_in_q.php?qid=355
Gah, I threw it in there. They probably won't read it and turn round saying I'm wrong and I should be quiet and deal with it.
Omsbudman or whatever don't deal with EE so I'll go with some other independent company..
After 8 more weeks of quarter-speed torture

The description you link to is in itself highly confusing and the replies to it don't really help. The most important thing to remember is that the figure called SNR by many modems is in fact the SNRM. Two related but quite different things. Your 6.6dB iOS an SNRM, Signal to Noise Ratio Margin.

I do my best to explain how the two work together, on this page.

In reply to a post by Avazene:

Ombudsman or whatever don't deal with EE so I'll go with some other independent company..

CISAS is EE's ADR after 8 weeks of formal complaint or deadlock letter.

Edited by XRaySpeX (Wed 06-Aug-14 17:22:27)

Yay!

EE totally fobbed me off, not even looking at my evidence, then told me to call the technical support team.

CISAS here we go.

They rescued me for 10 minutes
http://www.speedtest.net/result/3678695698.png

then
http://puu.sh/aLiR5/b51a46ee20.jpg

I couldn't even complete the test.

If someone can provide help.

When I'm on the phone (calling someone) my speed is 1.8MB/s

When I'm not calling someone or using the phone my speed is 9KB/s

How about phoning their customer services and leaving your phone off the hook

Only gets 900KB/s when on the phone now.
Seems they're slowly [censored] us over anyway, I'm going to CISAS if this "engineer" which is calling tomorrow doesn't fix it.