IIRC whet they did was get a DECT phone with a number of handsets and stopped using the extension wiring.

Re what Kelly's did, have you explained that to Zen?

Is the new socket an NTE5, and where is the VDSL2 filter - at the old or new socket? It is possible for this (observed) wiring to be valid - which isn't to say that in this case it is.

In reply to a post by RobertoS:

IIRC whet they did was get a DECT phone with a number of handsets and stopped using the extension wiring.

Re what Kelly's did, have you explained that to Zen?

Is the new socket an NTE5, and where is the VDSL2 filter - at the old or new socket? It is possible for this (observed) wiring to be valid - which isn't to say that in this case it is.

Thank you for your interest in this issue. To answer your questions in the order posed;

There never has been any extension wiring. A master and slave wireless phone is currently used from the Gigaset range.

Yes I did but they said that as the installation was carried out in January they could not go back to Kelly's to lodge a complaint about the installation.

Yes it is, the marking on the faceplate says "openreach MK2" and has a socket for the router to be connected to and below it a normal phone socket. The original socket in the hallway is unfiltered with no devices connected. The Openreach modem is connected to the new filtered faceplate in the living room. Again there are no fixed extensions from this faceplate. I would say that by observation it must be unusual to have two master sockets on the same exchange line with both "live".

From the Openreach modem, a CAT5 cable is connected to the router's WAN socket. There is nothing connected to the router's ADSL socket. When loop through was connected, the voice service is connected to the router's line socket with the wireless base unit connected to Line 1. All services are configured to use WAN2. The desired setup works just fine but for the ghost calls.

Now moving on. Last night the Ghost call came in unusually at 03:30, same thing two rings only. The call was unanswered because a genuine call would ring for longer. There's never been any useful information gleaned from 1471 so ignored doing that. This is getting beyond a joke while Zen seems to be wishing the issue will resolve itself with no intervention.

Zen have asked us not to loop through the router [2830vn], which we use for VoIP, and so the Gigaset base unit is now currently connected directly to the new master socket. I should state that the Zen VoIP service is outgoing only so I don't see that removing the loop through is at all relevant to the ghost calls. In any case, for the time being, the VoIP service is no longer configured in the router.

On the Ofcom front their documentation clearly states that issues of this kind can only be resolved by the telephone provider. So moaning to them is not an option.

Sounds like Kelly's have just created an extension from the NTE5 (?) unfiltered faceplate in the hall to the socket in the living room which has an "openreach MK2" filtered faceplate for both voice and vdsl. Normally one would expect an interstitial filtered faceplate to be fitted to the NTE5 in the hall using a "data extension kit" with a dedicated vdsl unfiltered socket in the living room for the modem only.

Leaving an unfiltered socket in the hall to which a device can be connected, without the "data extension" disconnected, is really bad practice. A blank faceplate to which no device can be connected would be OK and that would, if removed, still allow access to the test socket if indeed the socket in the hall is actually a NTE5?

Just as a test could you try putting your phone into the "old" master socket at night and see/hear if you get the same problem? This could definitely narrow the problem.

In reply to a post by 4M2:

Sounds like Kelly's have just created an extension from the NTE5 (?) unfiltered faceplate in the hall to the socket in the living room which has an "openreach MK2" filtered faceplate for both voice and vdsl. Normally one would expect an interstitial filtered faceplate to be fitted to the NTE5 in the hall using a "data extension kit" with a dedicated vdsl unfiltered socket in the living room for the modem only.

Leaving an unfiltered socket in the hall to which a device can be connected, without the "data extension" disconnected, is really bad practice. A blank faceplate to which no device can be connected would be OK and that would, if removed, still allow access to the test socket if indeed the socket in the hall is actually a NTE5?

Time to do some DIY here by removing the old master socket entirely and using a couple of jelly clamps to extend the exchange line to the new master socket. It is all very well not being allowed to interfere with BT plant, but if I can't get anyone to visit to sort it out without paying out a Kings ransom and continuing to lose sleep every night, it is worth a punt to see if it solves the problem.

In reply to a post by trolleybus:

Time to do some DIY here by removing the old master socket entirely and using a couple of jelly clamps to extend the exchange line to the new master socket. It is all very well not being allowed to interfere with BT plant, but if I can't get anyone to visit to sort it out without paying out a Kings ransom and continuing to lose sleep every night, it is worth a punt to see if it solves the problem.

So are you saying that Kelly's fitted a NTE5 together with a filtered faceplate in the living room and this was connected to the back of the "master" unfiltered faceplate in the hall via an extension cable of some sort? What is this "master" in the hall: another NTE5?

In reply to a post by trolleybus:

Time to do some DIY here by removing the old master socket entirely and using a couple of jelly clamps to extend the exchange line to the new master socket. It is all very well not being allowed to interfere with BT plant, but if I can't get anyone to visit to sort it out without paying out a Kings ransom and continuing to lose sleep every night, it is worth a punt to see if it solves the problem.

There goes any chance of compensation, from OR to Zen to you.............Trying the phone in the old socket overnight could prove it is a mis-wiring job.

Edited by deleted (Wed 03-Sep-14 16:44:09)

In reply to a post by Stevenage_Neil:

In reply to a post by trolleybus:

Time to do some DIY here by removing the old master socket entirely and using a couple of jelly clamps to extend the exchange line to the new master socket. It is all very well not being allowed to interfere with BT plant, but if I can't get anyone to visit to sort it out without paying out a Kings ransom and continuing to lose sleep every night, it is worth a punt to see if it solves the problem.

There goes any chance of compensation, from OR to Zen to you.............Trying the phone in the old socket overnight could prove it is a mis-wiring job.

I agree, initially from the NTE5 test socket in the hall using a corded phone if possible

In reply to a post by Stevenage_Neil:

In reply to a post by trolleybus:

Time to do some DIY here by removing the old master socket entirely and using a couple of jelly clamps to extend the exchange line to the new master socket. It is all very well not being allowed to interfere with BT plant, but if I can't get anyone to visit to sort it out without paying out a Kings ransom and continuing to lose sleep every night, it is worth a punt to see if it solves the problem.

There goes any chance of compensation, from OR to Zen to you.............Trying the phone in the old socket overnight could prove it is a mis-wiring job.

Good point made - will not be doing any DIY then.

To answer other questions posed, the master socket in the hallway is just the usual master socket with a split lower half which if taken off [as allowed] reveals no extension wiring attached.

In reply to a post by trolleybus:

To answer other questions posed, the master socket in the hallway is just the usual master socket with a split lower half which if taken off [as allowed] reveals no extension wiring attached.

Which doesn't make sense. Where is the "new" master getting it's feed from? You said in a previous post that the new wiring to the "new" master is internal. Can you not trace it back to where it is picking it's feed from?