Roadworks.org might well show when the digging will take place.

In reply to a post by BatBoy:

So how does the cable actually enter your property?

Because I have a "junction box" in the street outside and my telephone cable runs underground from there up the side of my exterior house wall to a junction box BT66 like this https://ip2.i.lithium.com/ee114268bbef0cbc52245cd406... and the master socket is on the interior wall. So if the feed to the master socket has been mangled by Virgin, it's a simple task to replace it.

The only junction box fitted to the external wall of the house is a brown one belonging to Virgin.
It seems like the original BT cable that fed the master socket was originally run directly to the underground BT junction box a few metres from my house, that was also the impression I got from the Openreach engineer when he could not access the cable that he needed to connect to the master socket.
He did say that a junction box would need fitting to the external wall so I guess he was talking about a set up like yours (this would make sense as it would future proof any future connections(s) to the house without needing to dig up the path once they have done it for my connection).
I'm not really up on phone tech but I know that the cables laid down here were done long before Virgin took over the cable network.
I assumed that Virgins system worked via fibre but it appears that they also used the same type twisted pairs copper cable that BT use when they connected this house to their phone service.

In reply to a post by Michael_Chare:

Roadworks.org might well show when the digging will take place.

Thanks for that Michael, unfortunatley it doesn't show any activity for here but I will keep an eye on it.

In reply to a post by HaShCaKe:

I assumed that Virgins system worked via fibre but it appears that they also used the same type twisted pairs copper cable that BT use when they connected this house to their phone service.

AIUI the VM fibre stops at the larger cabinets, (you can also hear their cooling system running), just like Openreach FTTC.

From that larger cabinet VM run some sort of copper cable to the smaller distribution ones, I don't know what. From those smaller ones they run coax to the premises.

Fibre to the node which is a cabinet that covers some 2,000 or so premises for the usual DOCSIS cable, then coax cable to sub cabinets which then further split to the coax that runs down streets with amplifiers installed if needed to boost signals

In reply to a post by Michael_Chare:

Roadworks.org might well show when the digging will take place.

There's an updqte on roadworks.org, looks like BT have scheduled the work to be done between 25-30th.

I am glad that it has worked for you. I don't think the way that Openreach is split from BT Retail helps information flow in situations such as you have.

New to this forum so apologies if I am on the wrong page

I moved into a new build in October. My address was not coming up on Open reach database. I assumed it was because of it being a new address registered with Royal Mail.

However a neighbour of mine moved in on Friday and her address has been added to the database straight away. She like every other house in the street which has people moved in can now get Fibre Broadband apart from me. My address is still not coming up.

I have contacted BT who have advised that I should just go ahead with standard broadband and upgrade to fibre once it is available to me which would be at greater cost per month. However I have no idea why people who move in after me can be on the database and not me. My address is correct with Royal Mail.

Any help would be appreciated as BT are not very helpful and I cant seem to be able to contact Open reach directly

Has the phone line been installed? If so what does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say is available.