Lucky you, this is what I am seeing now. (similar results on DSL reports)



Monday night even worse.



Something is being changed in the exchange tomorrow, not sure what.

In reply to a post by fuzed:

I migrated a few weeks back, and to be fair It's been pretty good, I've not seen any speed drops below 14MB and that was ONLY the once, the rest of the time I've had pretty good speeds 70ish mb on single thread tests, so touching wood that it stays like this, but I'm happier!

Down HTTPx1 Avg Date
34970 - 28/02/2018 20:53
69420 - 27/02/2018 20:46
69500 - 27/02/2018 20:38
68840 - 27/02/2018 19:59
68360 - 27/02/2018 19:12
69450 - 27/02/2018 19:04
69010 - 26/02/2018 20:36
69590 - 26/02/2018 20:25
66590 - 26/02/2018 11:04
69480 - 24/02/2018 17:29
69470 - 24/02/2018 17:07
69590 - 23/02/2018 23:02
68560 - 23/02/2018 22:49
66890 - 23/02/2018 20:58
68920 - 23/02/2018 20:51
69830 - 22/02/2018 21:52
63110 - 22/02/2018 21:46
58420 - 22/02/2018 20:32
58630 - 22/02/2018 20:05
64540 - 21/02/2018 22:09
58100 - 21/02/2018 22:02
58220 - 21/02/2018 21:57
68300 - 21/02/2018 20:05
69680 - 20/02/2018 23:41

hope it gets sorted bud.

Hey Philce, did the change made have any effect?

Things seem to have gone a little quiet for me re single thread speeds....

In reply to a post by Ben88:

Hey Philce, did the change made have any effect?

Things seem to have gone a little quiet for me re single thread speeds....

They are still "investigating" along with Zen..... I'm still seeing slow single thread downloads. They did something "at the exchange" on Thursday, didn't seem to make any difference, cant find out what exactly they did.

To be honest I have had enough, if I don't get a satisfactory response I will be placing an order to migrate with another ISP.

I think I have been patient enough, and despite many promises of some kind of compensation for the issues I still have had nothing, despite chasing them several times.

I suppose this is the downside of a smaller ISP that obviously has less expertise and resources for faults like this.

Final update I think on this one.

After several more tests and work going on in the "exchange" Zen (who the backhaul is now routed via) are adamant that there is no issue with their interconnect and that the issue is with the line, to the point of requesting a SFI visit from BTO.
My line is in sync at max rate with minimal CRC errors, the line only ever drops when either they reset something or I reboot the modem. I think they have run out of ideas and are doing this to try to get me to leave them alone due to the threat of SFI charge.

I have now placed an order to migrate away and this should complete in 10 days.

Its a real shame because I liked to support the smaller ISP and it seems that this issue is just too much for them to get fixed.

Latest speedtest from this evening. Apparently this is not "congestion"!

Edited by Philce (Fri 09-Mar-18 18:46:30)

Some Zen customers have the issue you have and its something Zen seem able to fix.

That�s what I thought, but they are insisting that their network is not the problem.

All I�m hearing is that everyone�s network is not congested and it�s someone elses fault.

This has been going on for over 3 months now. I�ve had enough.

In reply to a post by MrSaffron:

Some Zen customers have the issue you have and its something Zen seem able to fix.

Which ISP are you migrating to?

In reply to a post by RobertoS:

Which ISP are you migrating to?

Same as you..
You get what you pay for!

Would suggest you ask to be put on AAISP new Trial TTB network as have heard nothing but great things from the people on it for latency especially.