Received resolution letter from Plusnet today and they offered £30 goodwill gesture. Which is really fair and I have accepted graciously as full and final resolution.

And for fairness the Complaints team at Plusnet were great throughout - I had a personal contact who I could phone and they always backed up with an email to let me know an alternative contact when they were out of the office. So fair play to Plusnet.

Origin less so at the moment

Had restitution from Origin that I accepted for £25 cheque + £60 credit on bill..

So all sorted - hope this thread helps someone else.

Thanks all for the support through the fraught period - it was much appreciated..

Well handle by you - hat off
I'd like to think I would have handle it as well, but I have my doubts

Well i am saying that - nothing arrived yet

In reply to a post by bounderboy:

Well i am saying that - nothing arrived yet

Still nothing received from either company.. Chased today.. doesn't seem the angst is over just yet!

In reply to a post by bounderboy:

Still nothing received from either company.. Chased today.. doesn't seem the angst is over just yet!

That's shocking news! I hope they pay you out soon.

Edited by mrmarktigger (Thu 12-Mar-20 19:33:50)

Chased Origin and to be fair they got straight back and said it had been posted day before. and true to their word it has arrived and been banks..

Plusnet still nothing yet. They are looking into where the delay is.. yawn.. I am not giving up though!

In reply to a post by bounderboy:

Plusnet still nothing yet. They are looking into where the delay is.. yawn.. I am not giving up though!

It's in their auto-delay system .

Well thought you were all due an update after persevering with this thread.

Origin have paid up.. Banked the cheque and hopefully credit will be added.

Received cheque today from Plusnet - however they to spelt my name incorrectly on the cheque. my name is Robert... it's not a hard name to spell - wonder how mistakes happen!

It's almost certain the bank will accept it. Give it a try. I suggest at a bank, preferably your own though. (Bank, not necessarily branch). Not the post office or some other bank/building society.

How bad is the mis-spelling? If it's an obvious typo there should be no problem. If it could be a valid name, see above.