your supposed to run the setup cd, however if you know how to register manually its not required. USB is no longer supported as a connection option.

But that was my point: you didn't know how to do what you wanted to do - you paid them via a premium rate line to learn how..

My point is that they have given you a service which you had to pay for.. in this case learn how to use an internet browser to access an FTP site.

Just cos this information is probably about 3 screens away using google for free is just unfortunate. Alternatively you could have quite easily asked the question here.

Well guys, I actually did ask here in the first post where I said " Other thing is webspace. My account details came up with " webspace:http://homepage.ntlworld.com/fred.bloggs78/" but I get an NTL page saying page cannot be found. Any idea on that? I'd like to use it to upload stuff to. "

Tbh, I've used ftp for ages with virgin net, but it's been a long time since I set it up so I couldn't quite remember exactly what to type in.

Ok, here's the other thing, how can I now change my main username for email and webspace without going through to tech support, is there a way to do it?

selfcare is asking me to sign in with a blueyonder email address, so that's no good since I have an ntlworld address.
And creating emails says:

" [email protected]
You may not modify this address"

Also, I want to create a second email address called 'fred.bloggs' and it says name is in use. But it's the first email address I created ( and was accepted) before I had to do the setup again. I can't see how to fix these things without TS?

Thanks for the reply....I wasn't aware of that

Use this to set yourself to the "ntl side" of the VM website

http://redirect.virginmedia.com/redirect/redir?category=portal&app=customerselfcare&Legacy_company=ntl

Now try again.

Edit: That'll be �2.50 please! just kidding :P

Edited by azif (Wed 18-Jul-07 00:02:03)

Thanks azif ! Sorry to give you more headache, but there is a problem. I changed my username on the 'Change Username' page, ( didn't bother with the password page, I kept the old password ) then updated my email settings in outlook express, and that works fine with the new username/email address. But my ftp is still using my original username and won't accept the new one when I type ftp:// [email protected]. Also, signing in to the 'Manage Accounts ' page on the virgin site only accepts my original username/email as well. I must have done something wrong along the way but I don't know what. *cries*

Possible it takes a bit longer for the site to update to the new username.. or it's possible that you've actually created a second mailbox - so you still have the old one too.. A quick test for this would be to log into the webmail section and send a mail from one to the other.. and see if you can log in and pick up the mail on the other mailbox.. then send one back to check if that works.

I am not 100% sure if the change username option just changes the mailbox, or also does the webspace too.. I would give it a chance to update just in case though

I'll have a poke around on the website to see if I can find any FTP specific settings