Thanks azif. I logged into webmail and tried to send a test email to my original email address but it was rejected. A test email was also rejected to my original email when trying to send from outlook express. So, signing into my account on the virgin site uses my original username, then once in, I have to log into webmail using my new email address. I was only successful sending test emails to and from webmail to outlook express and vice versa. This is what it says on the change username page:

"You will need your new username to access your email, manage your account or login to our website. If you use your webspace, this will also change the name of your homepage, and you will need the new username to change your website. If you access your email via Outlook Express, you will need to update your email settings with this new username."

So, what I changed on the username page hasn't given me a second mailbox, it only actually changed my primary email address, and not login or webspace details as it was meant to do.

Something else that happened when I was on the username page, not sure how important this is. I filled in my old username and password details and then typed in my chosen new username. I pressed 'continue', it accepted it and said I was successful, so I'd done my bit. But then for some reason, the page immediately came up again with all the details I'd just filled in with the continue button. At that point I just quit the page, nevertheless, the new username has become my new email address. But not my main account username. * Stumped*

Sounds like their database records are only halfway updating to be honest.. I think a quick email to support may be a good idea - Still saves you calling them yet!

I would word it along the lines of:

"Hi, I changed my username recently, but unfortunately it has not changed my webspace username along with it. Could you please make sure that all of my mailboxes, ftp webspace and main account username all match up to the one I have changed to which is xxxxxxx."

It's probably just a case of resubmitting the information to their servers - I'm sure its something customer services could do quite easily, which at least is a cheaper number ( 150 if you have a virgin phone line or 0845 454 0000 I think )

Edited by azif (Thu 19-Jul-07 10:31:44)

Hey azif, good idea! I think you're right about only halfway updating. I composed a detailed message to them on their 'contact us' page, then edited it before sending after I found out that my virgin media login has now been updated to the new username/email address, so that's email and login sorted! But the webspace still hasn't been changed so this is what I just sent them ( usernames and password not actual ones of course) :

" Hi,
I recently changed my Username on the virgin media 'Change Username' page, but
unfortunately it has not changed my WEBSPACE USERNAME. It has only changed my primary email address to '[email protected]', which I have updated in outlook express. It has also now changed my virgin media login details to
'[email protected]'.

My new username/primary email is '[email protected]'. I have kept my original
password which is 'xxxxxxx'. My original username was '[email protected]'.

My ftp still only accepts
'ftp://[email protected]', but I want it to change to
'ftp://[email protected]'.
On the Virgin Media Webspace Settings page, I even got it to auto-email me my username and password, and it sent me " Your username is New.Name and your password is xxxxxxx" Yet the ftp still doesn't accept
'ftp://[email protected]', nor does it bring up the login box to type in
the new username and password.

Could you please make sure that my ftp webspace matches up to the one I have changed to which is [email protected]
password: xxxxxxx.

Thank you for your help. Fred Bloggs "

Auto reply I got:

" Hi Mr Bloggs,

Thanks for the email you sent to us on 19 July 2007. We're on the case
and a member of our team will get back to you as quickly as possible
usually within a few days. Right now, we're busier than normal, so it
may take us a little longer to respond.

If your request was about disconnecting any of your Virgin Media
services, we'll make sure that your disconnection date is 30 days from
the date you sent your email. We?ll confirm this when we get back to
you.

Don't forget - if there's anything else you'd like to know, just log on
to our website. It's at www.virginmedia.com

Kind regards,

The team at Virgin Media "

I'll wait and see what happens.

Edited by deleted (Thu 19-Jul-07 19:41:19)