Shameful pings

Is anyone else getting horrendus packet loss, and pings that yoyo from 10ms-150ms? I can't do any oline gaming at all like this, and it's especially bad on weekends. What can I possibly do? (ADSL is not an option unless I wanted a 512kbp connection!)

pinged www.jolt.co.uk /w TTL 55.

Edited by AlcatelGuy (Sun 30-Nov-08 15:37:08)

$ ping www.jolt.co.uk
PING www.jolt.co.uk (82.133.85.65): 56 data bytes
64 bytes from 82.133.85.65: icmp_seq=0 ttl=55 time=73 ms
64 bytes from 82.133.85.65: icmp_seq=1 ttl=55 time=51 ms
64 bytes from 82.133.85.65: icmp_seq=3 ttl=55 time=19 ms
64 bytes from 82.133.85.65: icmp_seq=4 ttl=55 time=74 ms
64 bytes from 82.133.85.65: icmp_seq=5 ttl=55 time=43 ms
64 bytes from 82.133.85.65: icmp_seq=6 ttl=55 time=26 ms
64 bytes from 82.133.85.65: icmp_seq=7 ttl=55 time=26 ms
64 bytes from 82.133.85.65: icmp_seq=8 ttl=55 time=29 ms
64 bytes from 82.133.85.65: icmp_seq=9 ttl=55 time=68 ms

----www.jolt.co.uk PING Statistics----
13 packets transmitted, 12 packets received, 7.7% packet loss
round-trip (ms) min/avg/max/med = 19/42/74/31


Yeah, performance is rubbish and getting worse by the week.... :-(

6% packet loss at peak times (between 1pm and 11pm?) .. pings vary every few seconds between 13ms and 300ms... (and ofcourse request timed out.. )

i'm on XL ... 20MBit ... and getting 0.5Mb speeds from their own servers.. (at 0030 GMT)

online gaming is pretty much useless with this latency / packet loss .. lag spikes.. 4-5 seconds frozen in games.. every minute ...


been monitoring the ping/packetloss for a few days.. this weekend its been absolutly awful

Reply from 212.250.162.12: bytes=32 time=95ms TTL=121
Reply from 212.250.162.12: bytes=32 time=110ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=110ms TTL=121
Reply from 212.250.162.12: bytes=32 time=84ms TTL=121
Reply from 212.250.162.12: bytes=32 time=92ms TTL=121
Reply from 212.250.162.12: bytes=32 time=105ms TTL=121
Reply from 212.250.162.12: bytes=32 time=103ms TTL=121
Reply from 212.250.162.12: bytes=32 time=81ms TTL=121
Request timed out.
Request timed out.
Reply from 212.250.162.12: bytes=32 time=137ms TTL=121
Reply from 212.250.162.12: bytes=32 time=111ms TTL=121
Reply from 212.250.162.12: bytes=32 time=127ms TTL=121
Reply from 212.250.162.12: bytes=32 time=95ms TTL=121
Reply from 212.250.162.12: bytes=32 time=104ms TTL=121
Reply from 212.250.162.12: bytes=32 time=111ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=130ms TTL=121
Reply from 212.250.162.12: bytes=32 time=105ms TTL=121
Reply from 212.250.162.12: bytes=32 time=93ms TTL=121
Reply from 212.250.162.12: bytes=32 time=120ms TTL=121

..

during the week, at 2am, and 8am, and 10am, i had average 13ms, 0% packet loss.. anytime after 12/1pm .. it goes to hell..

portsmouth , southsea .. po4 area...

in the week.. - 0950am
Ping statistics for 212.250.162.12:
Packets: Sent = 352, Received = 352, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 71ms, Average = 18ms

-- 1440
Packets: Sent = 91, Received = 88, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 126ms, Average = 49ms

-- 1740
Packets: Sent = 271, Received = 253, Lost = 18 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 266ms, Average = 92ms

-- 2015
Packets: Sent = 1124, Received = 1056, Lost = 68 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 235ms, Average = 65ms

-- 0215
Packets: Sent = 122, Received = 121, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 40ms, Average = 14ms

-- 0940
Packets: Sent = 66, Received = 66, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 57ms, Average = 19ms

i think they have over subscribed this area.. seems to be ok weekdays between 2am and 11am.. but .. thats completly useless to me.. i be sleeping or something

visiting my mother for a few weeks.. have virgin broadband @ home, derby, and no issues at all, except the throttling..

I spoke to someone who said that Virgin technical support were fielding lots of calls complaining about performance, and so far they fob the customer off with some things for them to try, but its actually a well known issue with massively overloaded infrastructure and nothing they suggest is going to help. They just want to get you off the phone.

Round-Trip: 21.6 min, 23.2 avg, 24.9 max (ms)
Packets: 10 transmitted, 10 received, 0% lost

What I think is particularly dire is that there is simply no incentive for them to improve. Back in the Telewest / NTL days, there was competition and pings that were the envy of many. Now it's just a VM monopoly, no other cable provider to switch on to.

Had 6-14 ms pings once upon a time.

If by some miracle, I spoke to senior management, all I would probably hear back is meaningless ramble about hiw 99% of our users have are satified with the level of service yah yah blah blah etc....

It's pointless all of this, isn't it?,There's nothing we can do.

Edited by AlcatelGuy (Mon 01-Dec-08 18:05:23)

It not a national problem by far.

I'm in Bristol and I've yet to see poor pings or slow throughput since I signed up, just I have friends in Dorset that struggle to hit 7-8Mb on 20Mb connection.