Its a miracle!!!!

For the first time ever (for me that is)

http://i79.photobucket.com/albums/j125/seansmit17/OM...

¬_¬ Did not last long tho and soon dropped down to 4mb

This is a real shame. I get 52.5mbps down all the time. You really should be working harder to get this fixed and not taking any rubbish from them.

what speed internet do you subscribe to?

for the 20Mb and 50Mb connections you need to make sure your cable modem is up to scratch and can take DOCSIS 3. The scientific Atlanta EPC and the Ambit / VM modems are ok but the earlier motorola ones need to be changed. if your modem is old, call vm and tell them you need a repalcement.

Its the standard 50mb modem that VM give you when you take out their 50mb product. Im not stupid enough to try and use an older non DOSIS3 capable modem

What else can i do?

The tech guys on the newsgroup say its an SNR issue with the UBR witch im told has been fixed yet my speeds are still carp.

Ringing them is no use as all they do it send an engineer round, he does a speedtest gets 50mb and leaves.. despite the fact that actual data transfer speeds from their OWN server is not up to par with what it should be.

In reply to a post by zhugeliang:

what speed internet do you subscribe to?

for the 20Mb and 50Mb connections you need to make sure your cable modem is up to scratch and can take DOCSIS 3. The scientific Atlanta EPC and the Ambit / VM modems are ok but the earlier motorola ones need to be changed. if your modem is old, call vm and tell them you need a repalcement.

Virgin require an engineer install for 50Mbit and part of this install is a DOCSIS 3 modem. A VMNG 300 / branded Ubee U10C035U.

Cannot rely on the windows progress bar for figures, as caching, previous download can cause oddities to the values displayed

Its not cached.. its a file i never downloaded before.

Call virgin and when you get through to them ask them to do a check for you in "Red Tools". This way when they agree it is an SNR issue there is proof of your complaint and after 24 hours you can start to ask for refundss

Post deleted by rachann

well ive just had this response in the newsgroups

> Hi Sean,
>
> Please accept our apologies for how long this issue is taking to resolve.
> I've checked the ticket and it does seem to be an unusual problem causing
> the fault. I can assure that our engineers are working hard to resolve the
> fault as soon as possible.

Will wait till next week.

Whats this"red tools" thingy then?

In reply to a post by Seansmit17:

well ive just had this response in the newsgroups

> Hi Sean,
>
> Please accept our apologies for how long this issue is taking to resolve.
> I've checked the ticket and it does seem to be an unusual problem causing
> the fault. I can assure that our engineers are working hard to resolve the
> fault as soon as possible.

Will wait till next week.

Whats this"red tools" thingy then?

The guys on the newsgroups just log straight onto the equipment you connect to at Virgin. Red Tools, Blue Tools, etc, are just diagnostic tools that present the output from the equipment in a nice friendly way.... not that it helps some of them mind

Edited by deleted (Fri 05-Feb-10 22:54:44)

Just had a txt from virgin saying my issue is now resolved... are you sure?!

A test of download speeds from the gamefiles site shows the same 3mb i always get ¬_¬

Even so windows has been known to display odd values at times, maybe its better now than it used to be.