Irritatingly slow speed for a 10 Mb connection

http://www.speedtest.net/result/1469066435.png

4.46 Mb download speed at 4.21 this afternoon. Crushing a grape here. One wired player on COD using PS3 and two wireless surfing. Chronic actually.

Moments later it recovered to 8.99 Mb which is at least respectable
http://www.speedtest.net/result/1469069639.png

Anyone from Virgin monitoring these posts, because I complained about the exact same issue to Virgin Media support on Sunday evening when speed tests showed less than 2Mb download . Capping or just a poor system that is overloaded?

You need to test on the same server to get a better idea, plus you need to find a server that works well for you - I have posted on this before, I used to get 50Mb on one server, 30 on another, 8 on another - find the one that is consistent for you and stick to the same server to test.

Thanks for the info

http://www.speedtest.net/result/1478961310.png

At 15.12 on a Monday why is Virgin Media cable speed so poor on a 10 Mb connection?

It just gets worse

http://www.speedtest.net/result/1479179498.png

Does anyone from Virgin Media read these posts in a public forum? 1.7Mb download speed is pathetically slow!

And worse still

http://www.speedtest.net/result/1479542479.png

What's it like on the London server compared to Birmingham??
I personally found London most accurate for my Virgin line.

Also, post your modem stats from http://192.168.100.1

http://www.speedtest.net/result/1479627648.png London bit away from Wolverhampton though

Modem log
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sat Sep 03 19:05:50 2011 Critical (3) Resetting the cable modem due to docsDevResetNow

Downstream
Downstream Status

Operational
Channel ID

6
Downstream Frequency

331000000 Hz
Modulation

256QAM
Bit Rate

10242000 bits/sec
Power Level

0.9 dBmV
Signal to Noise Ratio

40.2 dB

Seems like it should be performing well but its miserably slow

In reply to a post by xon:

http://www.speedtest.net/result/1479627648.png London bit away from Wolverhampton though

In the UK at least, the locations generally have very little relevance as most traffic will go via London.

Speedtest locations are generally more important in places like America, where your local node will be the best location for the throughput test.

Matt

Thanks for the info

The connection speed is back up to 9.93 Mb this morning

Virgin Media currently supplies us a package but on reflection we realise that we don't use either the Virgin Media cable TV or phone very much at all and we live somewhere that has FTTC (fibre to the cabinet) in the local exchange you have to figure that it is possibly worthwhile ditching unreliable VM to go with fibre from BT or better still their subsidiary Plusnet and we might even save some money by swapping ISP to get a more reliable connection.

Without any response to this thread from Virgin Media, so far, you can draw your own conclusion as to what will happen

You will not get an answer from a Virgin Media person here - they don't exist

In reply to a post by uno:

Speedtest locations are generally more important in places like America, where your local node will be the best location for the throughput test.

They are important in the UK on the faster packages as not all are capable of reliably delivering 50Mbps+ (or sometimes even 30Mbps). I know from personal experience that London and Birmingham are fine.

In reply to a post by xon:

Does anyone from Virgin Media read these posts in a public forum? 1.7Mb download speed is pathetically slow!

No.

They have their own support forum staffed by second level techs. Takes several days to get a response though. http://community.virginmedia.com/

Checked the Virgin Media forum......

http://community.virginmedia.com/t5/Fibre-optic-broa... says it all ;(