They pulled the plug for the telephone line on Friday, and at just past midnight today the internet and TV services were also disconnected.

It's shocking how fast and easy it's to disconnect everything, but to get it up and running properly is such a hassle.

Well I'm kind of in trouble here, because Sky messed up my FTTC order so now I don't have any internet at home

this is why I never cancel old isp before new one is up.

not worth the hassle just to save one month worth of subs.

..and a foulup with an FTTC order is why I'm still on cable....

I should have picked a better ISP than Sky, I did my due diligence all wrong.

Are you sure Sky fouled it up and not Openreach?

probably is openreach fault, but ultimately sky are responsible for his foul up, he is a customer of sky not openreach.

Even other BT companies have no control over Openreach. The regulator made a huge screwup IMO by creating an unaccountable monopoly with Openreach.

In my case everything was correctly booked (BT not Sky) but the engineer never showed up to do the FTTC install. There was one who reinstalled a phone line and he said he was qualified to install FTTC too but it wasn't on his jobsheet. I got an apology and a new date 3 weeks down the line. As I'd cancelled VM for the following week I stopped that cancellation and got a good upgrade deal. I told BT to sling their hook.

I agree the openreach creation was a huge mistake. I been saying this for all the years I was on ADSL, the main issue been they immune from the end user's complaints.

But VM has so many issues now I am glad I persisted and have not used the VM connection since I moved other than for ping tests and comparisons.

Also now with availability of 3G, the situation has changed a bit that if for some reason I do get a line problem and have to deal with openreach again I now have 3G as a backup connection for my work.

Going back to a phone line was always a gamble for me as the reason I went cable in the first place was a failure by Openreach to fix a line fault in 5 visits that was borking ADSL. I hoped the duff bit was either from the exchange to the cab or would get fixed during an Infinity install. The initial 3 weeks install time followed up by another 3 weeks after the no-show gave me cold feet - if I had trouble again the local Openreach were obviously overstretched as well as technically incompetent as they'd already demonstrated.

As it happens my VM connection is working quite well now apart from the week or so of evening dross caused by a national network problem a month or so back. Still no general doubling here but I blagged 60/3 for only £2.50 more than I was paying for 10Mbps.

I don't doubt it will all go bad again sometime and I'll maybe look at FTTC again then.