After 10 years I'm leaving

The last 3 years I've had nothing but problems with my cw/ntl/virgin line. Mainly the broadband side of things. I was told in December 2011 that yes virgin needed to upgrade their equipment and was given March 2012 as a fix date. I don't think it was ever carried out as no one will answer the simple question was it replaced, yes or no. Well the last year I've had dead tones on phone line, 60mb broadband no better than a 9600k modem and TV losing signal. What annoys me is VM keep putting the blame on my equipment and saying nothing wrong with network. Was so bad one night i called when TV was unwatchable and broadband was unusable to be told nothing wrong. Well i got Infinity being installed and hope I can at least use Skype at a normal time, not only being able to use it from 1am - 6am.

i know what you been through and i done the same but unlike you,i can only get ADSL for me ,no fiber ,
leaving the easy part ,they take your money ,they do not give you a bill to prove the final bill
they send an email saying its ready to view but you cannot see it and then they take 35 days to return any money they owe you after they have there hardware back (make sure it go's back or they will bill you for it ),
welcome to been virgin free

Well BT managed to totally balls my order up. I want a new line install with Infinity which they don't appear to be able to. You have to have line installed with their lower BB service and then upgrade to Infinity if your line is capable. I just cancelled it and walked way. Sky on the other hand can handle the process all the way so I think I'm going to go with them now VM have said Feb 20th before they may fix the over contention problem.

My Broadband Ping

In reply to a post by morgcon:

I want a new line install with Infinity which they don't appear to be able to.

You could certainly order that in June 2012 because that is exactly what I did. At that time the phone install was free when ordering Infinity.

The order went through perfectly. Sadly they didn't back it up by sending an engineer to do the Infinity part of the install and their idea of how to correct their failure was a new appointment 3 weeks later. I cancelled and stuck with cable which was by then working OK and still is. Virgin Media aren't the only company that regards customers as a nuisance.

Please stay, Richard loves you long time.

You dodged a bullet mate, BT are complete and utter [censored] and you will do well going with sky.

your BT still slow?

the speeds you reported you should be able to leave easily as in my opinion sub 5mbit on FTTC falls under unfit for purpose and unfit for purpose overides any contract.

Also I find a 2nd way out for peeps if that one is brushed aside in that estimated speeds at the point of sale are not quoted as "up to".

It's that slow web pages are not loading and I have resorted to tethering my three connection.

Edited by lockyatlrg (Sun 13-Jan-13 20:40:51)