After 10 years I'm leaving

The last 3 years I've had nothing but problems with my cw/ntl/virgin line. Mainly the broadband side of things. I was told in December 2011 that yes virgin needed to upgrade their equipment and was given March 2012 as a fix date. I don't think it was ever carried out as no one will answer the simple question was it replaced, yes or no. Well the last year I've had dead tones on phone line, 60mb broadband no better than a 9600k modem and TV losing signal. What annoys me is VM keep putting the blame on my equipment and saying nothing wrong with network. Was so bad one night i called when TV was unwatchable and broadband was unusable to be told nothing wrong. Well i got Infinity being installed and hope I can at least use Skype at a normal time, not only being able to use it from 1am - 6am.

i know what you been through and i done the same but unlike you,i can only get ADSL for me ,no fiber ,
leaving the easy part ,they take your money ,they do not give you a bill to prove the final bill
they send an email saying its ready to view but you cannot see it and then they take 35 days to return any money they owe you after they have there hardware back (make sure it go's back or they will bill you for it ),
welcome to been virgin free

Well BT managed to totally balls my order up. I want a new line install with Infinity which they don't appear to be able to. You have to have line installed with their lower BB service and then upgrade to Infinity if your line is capable. I just cancelled it and walked way. Sky on the other hand can handle the process all the way so I think I'm going to go with them now VM have said Feb 20th before they may fix the over contention problem.

My Broadband Ping

In reply to a post by morgcon:

I want a new line install with Infinity which they don't appear to be able to.

You could certainly order that in June 2012 because that is exactly what I did. At that time the phone install was free when ordering Infinity.

The order went through perfectly. Sadly they didn't back it up by sending an engineer to do the Infinity part of the install and their idea of how to correct their failure was a new appointment 3 weeks later. I cancelled and stuck with cable which was by then working OK and still is. Virgin Media aren't the only company that regards customers as a nuisance.

Please stay, Richard loves you long time.

You dodged a bullet mate, BT are complete and utter [censored] and you will do well going with sky.

your BT still slow?

the speeds you reported you should be able to leave easily as in my opinion sub 5mbit on FTTC falls under unfit for purpose and unfit for purpose overides any contract.

Also I find a 2nd way out for peeps if that one is brushed aside in that estimated speeds at the point of sale are not quoted as "up to".

It's that slow web pages are not loading and I have resorted to tethering my three connection.

Edited by lockyatlrg (Sun 13-Jan-13 20:40:51)

I moved back to a VM cabled area, got the full tv/bb/phone package (100Mbit broadband) and left for Sky Fibre.
The VM over utilisation is rubbish and they just keep delaying it month by month, so I'm glad I struggled for two months to get my Sky Fibre (FTTC) installed. It was worth it in the end.

Clearly you can't be on one of the 5% of Sky enabled exchanges which they've just admitted have insufficient backhaul then. Probably a similar percentage to the VM problem areas.....

Problem isn't with the core networks but the edge.

"The Edge" - U2 guitarist?

In reply to a post by Saltank:

I moved back to a VM cabled area, got the full tv/bb/phone package (100Mbit broadband) and left for Sky Fibre.
The VM over utilisation is rubbish and they just keep delaying it month by month, so I'm glad I struggled for two months to get my Sky Fibre (FTTC) installed. It was worth it in the end.

My FTTC install with Sky is due next week. Been waiting since 12th Dec!

Getting very nervous that something(someone) is going to balls something up bigtime!

Virgin now calling twice a week trying to "retain" me!

TBB ping graph seems to be flattening out, and now on 2 upstream channels, they might actually be doing some work to upgrade us now BT have installed FTTC!

If FTTC has become available then it may be better performance on VM as people who want fast connections are spread out over both systems, rather than just crammed onto VM now.

Losing some customers is far more likely than upgrading the network imo. A couple of really heavy downloaders or more probably some seeding torrents 24x7 can completely cripple a local segment.

That said the problems in my area were by and large fixed before FTTC arrived so they do sort things out - it's the extended timescale to do so after problems occur rather than being pro-active about congestion that is VMs biggest fault. They also seem quite happy to allow things to run far hotter than most people would consider acceptable.

only twice a week, lucky.

I had on average 3 a day but they did give up about a week ago. So they didnt hound me for the full month.

Any retention deal they offer requires a new min term (another isp obsessed with min terms), I have been considering retaining VM monthly on the existing price without the landline and TV as a fixed line backup, but I think I only have 1-2 days to make my mind up now.

In reply to a post by Chrysalis:

another isp obsessed with min terms

Given the speed and depth of degredation their service can suffer it makes good business sense for them...

yes thats why they all obsessed as they aware of service degredation.

here is my connection the first full day after the work.

http://www.thinkbroadband.com/ping/share/da1defc467e...

and here it is on friday just gone, see how quick its going downhill already although speeds still full at peak.

http://www.thinkbroadband.com/ping/share/93f73492b46...

In reply to a post by pcoventry76:

Mines now hit the floor. I have complained and shoved their T and C's down their throat as to why they should cancel it.

Was rocking 3.61mbps yesterday for most of the day. To watch YouTube I tethered my phone and hit 20mbps - and now with 4G being included free on three virgin can bite my dust.

You posted in a news story that you did 2.6TB last month and that kudos to VM they hardly even STM'd you but have been complaining about slow speeds since the middle of last month. As I remember you got into a debate with them over whether or not you should have 120Mb and since then have been down below 3Mb most of the time and no higher than 15-20Mb.

In fact you seem to have cancelled in December, at some point gotten 120Mb in an area it wasn't available in (VM's provisioning system should prevent this, different provisioning code which is mapped to a franchise, so they fail), complained that in the middle of the month you were getting, at best, 15-20Mb, later on in the month 3Mb, but managed to pull 2.6TB.

All those complaints in the forum but singing their praises in the news comment and, despite being stuck at 3Mbps for a good part of the month, managing to download at an average speed of nearly 9Mb/s 24x7 for the entire month.

So how has the service actually been, and any chance of a BQM? People who aren't on bonded upstreams would I'm sure like to see the impact of them.

If congestion and VM are ignoring it wouldn't it be good to have some proof to show them?

Edited by deleted (Tue 05-Feb-13 09:43:37)

Edited by deleted (Tue 05-Feb-13 12:05:12)

That graph looks perfect, as good as could be asked for.

Telewest did have form for selectively throttling connections of very heavy users - be aware - but that hasn't happened in years.

Edited by deleted (Tue 05-Feb-13 12:48:07)

You can't use terabytes per month just surfing.

Edited by deleted (Tue 05-Feb-13 14:42:53)

Try "standard def", uses less bandwidth.

my VM is gone now, tech just left with equipment, I kept the vmng300 for memory of service and the dir615 as I am using it

He asked for 2 modems so gave him both superhubs.

Edited by Chrysalis (Wed 06-Feb-13 13:22:51)

I still have my old scientific atlanta modem from years ago. just to remind me of how good virgin/telewest used to be

No need to quote my post as it's me you are replying to.

You obviously like to waste bandwidth with unnecessary bs.

BA Baracus was better.

Edited by broadband66 (Thu 07-Feb-13 10:23:15)

BT O turned up as arranged (contractor from Kelly)

swapped the faceplate, said the line was connected back to the exchange after he plugged his tester in.

Went away and connected up the cab, and the modem is connected and working.

He said that the phone should be connected by a "framing engineer" later.

Guess what! No phone line!

Sky have no Idea whats going on so now I have to wait!

At least I have free broadband till they sort it.

In reply to a post by broadband66:

No need to quote my post as it's me you are replying to.

A lot of people (me included) view this board in flat mode so it makes it easier to see what post was being replied to when others appear between them. This is especially useful when making a rude, condescending, or arrogant response as it avoids upsetting the poster immediately prior to the post in flat mode if they don't spot the link back as often happens.

Edited by kwikbreaks (Thu 07-Feb-13 10:52:21)

In reply to a post by kwikbreaks:

A lot of people (me included) view this board in flat mode so it makes it easier to see what post was being replied to when others appear between them. This is especially useful when making a rude, condescending, or arrogant response as it avoids upsetting the poster immediately prior to the post in flat mode if they don't spot the link back as often happens.

A nice two-edged sword. However, I feel the point may be missed by someone other than the person you replied to.

In my opinion an @poster works just as well, if not better.

In reply to a post by RobertoS:

In reply to a post by kwikbreaks:

A lot of people (me included) view this board in flat mode so it makes it easier to see what post was being replied to when others appear between them. This is especially useful when making a rude, condescending, or arrogant response as it avoids upsetting the poster immediately prior to the post in flat mode if they don't spot the link back as often happens.

A nice two-edged sword. However, I feel the point may be missed by someone other than the person you replied to.

In my opinion an @poster works just as well, if not better.

Quoting for the win.

Please don't quote RobertoS - I still have him on ignore because his posts usually irritate me....

BTW good luck with FTTC

I wonder if the compliment in my reply to him was irritating?

No, I'm old enough to use "you're" instead of "your".

I just thought that you were unable to comprehend how to use less bandwidth. SD would be less problematic on a slow connection.