only twice a week, lucky.

I had on average 3 a day but they did give up about a week ago. So they didnt hound me for the full month.

Any retention deal they offer requires a new min term (another isp obsessed with min terms), I have been considering retaining VM monthly on the existing price without the landline and TV as a fixed line backup, but I think I only have 1-2 days to make my mind up now.

In reply to a post by Chrysalis:

another isp obsessed with min terms

Given the speed and depth of degredation their service can suffer it makes good business sense for them...

yes thats why they all obsessed as they aware of service degredation.

here is my connection the first full day after the work.

http://www.thinkbroadband.com/ping/share/da1defc467e...

and here it is on friday just gone, see how quick its going downhill already although speeds still full at peak.

http://www.thinkbroadband.com/ping/share/93f73492b46...

In reply to a post by pcoventry76:

Mines now hit the floor. I have complained and shoved their T and C's down their throat as to why they should cancel it.

Was rocking 3.61mbps yesterday for most of the day. To watch YouTube I tethered my phone and hit 20mbps - and now with 4G being included free on three virgin can bite my dust.

You posted in a news story that you did 2.6TB last month and that kudos to VM they hardly even STM'd you but have been complaining about slow speeds since the middle of last month. As I remember you got into a debate with them over whether or not you should have 120Mb and since then have been down below 3Mb most of the time and no higher than 15-20Mb.

In fact you seem to have cancelled in December, at some point gotten 120Mb in an area it wasn't available in (VM's provisioning system should prevent this, different provisioning code which is mapped to a franchise, so they fail), complained that in the middle of the month you were getting, at best, 15-20Mb, later on in the month 3Mb, but managed to pull 2.6TB.

All those complaints in the forum but singing their praises in the news comment and, despite being stuck at 3Mbps for a good part of the month, managing to download at an average speed of nearly 9Mb/s 24x7 for the entire month.

So how has the service actually been, and any chance of a BQM? People who aren't on bonded upstreams would I'm sure like to see the impact of them.

If congestion and VM are ignoring it wouldn't it be good to have some proof to show them?

Edited by deleted (Tue 05-Feb-13 09:43:37)

Edited by deleted (Tue 05-Feb-13 12:05:12)

That graph looks perfect, as good as could be asked for.

Telewest did have form for selectively throttling connections of very heavy users - be aware - but that hasn't happened in years.

Edited by deleted (Tue 05-Feb-13 12:48:07)

You can't use terabytes per month just surfing.

Edited by deleted (Tue 05-Feb-13 14:42:53)