BQM graphs on Virgin

Hi guys,

Can anyone provide me with a idea as to whether this is a good graph for a Virgin line? Looking at how to read the BQM stuff on the page is aimed at adsl connections, and nothing showing a good Virgin Media graph.

My Broadband Ping

This is mine at present

my present graph

In reply to a post by goldenoldie:

This is mine at present

my present graph

Thanks. At least my yellow bar is fairly consistent and matches yours. THanks for the swift reply.

This is what 100+ms Pings and sub 2Mb looks like on a 152Mb connection. Every night since November....

My Broadband Ping

Yep, looks good, here's mine for comparison: Graph
I actually used to get <10ms in the green part when I was on 152 but since the move to Vivid 200 it never gets that low. I guess that means that the routing between myself and TBB's BQM device has changed.

I wouldn't worry about the blip at 11pm on your graph unless it happens a lot, probably just some work being carried out on the network or maybe you restarted your router/modem.

Edited by Daemon66 (Tue 02-Feb-16 09:58:48)

If mine was like that I'd be off to another provider. However it should also be noted that you can create this type of graph simply by using your own connection very heavily so it isn't always an indication of a problem at VM.

That was a reboot at my end. Needed doing as it's in modem mode and I was testing the effects on the graph.

This is mine, I'm on the 200Mb/s package and my graph has always looked like this.

My Broadband Ping

In reply to a post by Daemon66:

If mine was like that I'd be off to another provider. However it should also be noted that you can create this type of graph simply by using your own connection very heavily so it isn't always an indication of a problem at VM.

Posted on cable Forum as well and a few others have had almost identical graphs. A bit of Netflix, Call of Duty and the odd Skype call doesn't do that on a 152Mb connection !!

I have posted to see if folks what BT Infinity or Sky are like in my area because I am very close to leaving VM

I did say 'very heavily', i.e. the total opposite to 'A bit of Netflix, Call of Duty and the odd Skype call'. I've had graphs like that when Fallout 4 was released, or the Witcher 3, or ...

But generally yes, if you aren't doing big downloads then it is probably congestion and you should get the -bleep- out of there.

I've only setup my BQM graphs after seeing this thread, don't fully understand them yet so feel free to feedback

- 70Mbps
- 50Mbps

Edited by deleted (Wed 03-Feb-16 17:20:46)

I posted mine yesterday.

However this snapshot shows that my BQM graph is still a mess even when the network isn't being used very much since it's been near enough inactive since 8am (less than 10Mb/s on a 200Mb/s Virgin Media connection).

My Broadband Ping


So I have no idea what's happening, because most other people's pings are so much lower than mine.

Edited by deleted (Wed 03-Feb-16 13:18:38)

Mine in signature.

My graph.

This is what my graph looks like. Looks horrible. Not sure why it has been like this for last couple of weeks. Not had a chance to find out what is going on.

My Broadband Ping

Good grief. This is what mine has been like for weeks. Virgin promised us everything would change on March 16th. Ha ha. We don't play games, nor stream except for the odd Catch-up or embedded video on Facebook or the Beeb news site. It's rubbish, isn't it?

http://www.thinkbroadband.com/ping/share/913710c4931...

Mine has drastically changed on the TBB BQM since introducing the SH3.0, however alternative BQM's show no changes.

TBB Pre SH3 install

TBB Post SH3 install

Alternative Post SH3 install

With the alternative not showing any changes, does the TBB have issues with the SH3?

Here's a line that I monitor Graph

What model of Superhub is that line using?

SH3

If you really want to see a bad graph on VM to compare to yours, take a look at this:

Graph

This is on the Shub3 152/10 but was the same before my free speed boost, also coincidently since Nov 2015

In reply to a post by Yam_Yam:

If you really want to see a bad graph on VM to compare to yours, take a look at this:

Graph

This is on the Shub3 152/10 but was the same before my free speed boost, also coincidently since Nov 2015

Try setting up a BQM over at this alternative BQM, see if it shows anything different.

Thanks for the reply Bryer,

I'll try that but mine is a long story...(all on VM's forum, under username DumaUser)

Not hijacking the thread but...
I can get it to show different if I unscrew the coax without removing power, wait a minute or two, then reconnect. It depends what downstream or upstream or a combination of both that it ends up connecting to.
Even VM don't know what is wrong.

I connected the SHub2ac direct out my front window to the main cable from the cabinet on my property and it stabilized the ping & jitter (which is present 24/7).
I told staff on the forum so they decided to send an engineer last week, when he arrived I tried to explain but he just told me he was here to swap the modem for the new SHub3 ???
My findings suggest it stabilized when the downstream recieve power was closer to +10 instead of 0.

I also replaced the cable around my property myself (former Virgin engineer with tools) to eliminate anything wrong on my side.
This problem only arrived after they completed maintenance work in Nov 2015, as soon as I was re-connected that day I was given a new ip address from a new pool. I set up another BQM on here straight away (have for the past 2+ yrs) and noticed it was worse. This is besides the high utilisation that was already present pre Nov 2015 but I had a base ping of around 14ms. Now its between 60 - 1000 (thousand).

Had another letter posted a few days ago saying maintenance work will begin 21st April 2016....
I can't be bothered to cross my fingers.

In reply to a post by Bryer:

Can anyone provide me with a idea as to whether this is a good graph for a Virgin line?

From what I've heard about their network it looks pretty fair for a VM line.

Just for laughs this is what a 69/20 FTTC line (PlusNet) looks like:

http://www.thinkbroadband.com/ping/share/52dab5682b6...

I don't see no steenkin' jitter

Edited by Andrue (Tue 22-Mar-16 16:41:18)

You had any brown outs or power surges which started the problems? Sounds like the stuff inside the external splitter have gone wrong. I'd call them to get them to check that stuff, especially if you've cut the external junction box out and it removed the problems.

My cable config is just main line to property in brown box connected to the external cable (10metres) around side of property to isolator, then connected to modem, I have no splitters on the line as I only use their broadband, no TV etc, etc.

Maybe the Isolator ? I have no others to test unfortunately.

When kids have gone to bed, I'll undo the isolator and test without it.

Edited by deleted (Tue 22-Mar-16 18:52:53)

Mine is pretty bad, also.

Brand new install, SH3, cable direct from wall box - no TV.

http://www.thinkbroadband.com/ping/share/ffe32e7fb7b...

Posting on the forums had an engineer out to look at power levels, he just put an -6dB attenuator in-line :/

The issue persists.