If you really want to see a bad graph on VM to compare to yours, take a look at this:

Graph

This is on the Shub3 152/10 but was the same before my free speed boost, also coincidently since Nov 2015

In reply to a post by Yam_Yam:

If you really want to see a bad graph on VM to compare to yours, take a look at this:

Graph

This is on the Shub3 152/10 but was the same before my free speed boost, also coincidently since Nov 2015

Try setting up a BQM over at this alternative BQM, see if it shows anything different.

Thanks for the reply Bryer,

I'll try that but mine is a long story...(all on VM's forum, under username DumaUser)

Not hijacking the thread but...
I can get it to show different if I unscrew the coax without removing power, wait a minute or two, then reconnect. It depends what downstream or upstream or a combination of both that it ends up connecting to.
Even VM don't know what is wrong.

I connected the SHub2ac direct out my front window to the main cable from the cabinet on my property and it stabilized the ping & jitter (which is present 24/7).
I told staff on the forum so they decided to send an engineer last week, when he arrived I tried to explain but he just told me he was here to swap the modem for the new SHub3 ???
My findings suggest it stabilized when the downstream recieve power was closer to +10 instead of 0.

I also replaced the cable around my property myself (former Virgin engineer with tools) to eliminate anything wrong on my side.
This problem only arrived after they completed maintenance work in Nov 2015, as soon as I was re-connected that day I was given a new ip address from a new pool. I set up another BQM on here straight away (have for the past 2+ yrs) and noticed it was worse. This is besides the high utilisation that was already present pre Nov 2015 but I had a base ping of around 14ms. Now its between 60 - 1000 (thousand).

Had another letter posted a few days ago saying maintenance work will begin 21st April 2016....
I can't be bothered to cross my fingers.

In reply to a post by Bryer:

Can anyone provide me with a idea as to whether this is a good graph for a Virgin line?

From what I've heard about their network it looks pretty fair for a VM line.

Just for laughs this is what a 69/20 FTTC line (PlusNet) looks like:

http://www.thinkbroadband.com/ping/share/52dab5682b6...

I don't see no steenkin' jitter

Edited by Andrue (Tue 22-Mar-16 16:41:18)

You had any brown outs or power surges which started the problems? Sounds like the stuff inside the external splitter have gone wrong. I'd call them to get them to check that stuff, especially if you've cut the external junction box out and it removed the problems.

My cable config is just main line to property in brown box connected to the external cable (10metres) around side of property to isolator, then connected to modem, I have no splitters on the line as I only use their broadband, no TV etc, etc.

Maybe the Isolator ? I have no others to test unfortunately.

When kids have gone to bed, I'll undo the isolator and test without it.

Edited by deleted (Tue 22-Mar-16 18:52:53)

Mine is pretty bad, also.

Brand new install, SH3, cable direct from wall box - no TV.

http://www.thinkbroadband.com/ping/share/ffe32e7fb7b...

Posting on the forums had an engineer out to look at power levels, he just put an -6dB attenuator in-line :/

The issue persists.