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Im getting sick of the mail virgin are sending through my door telling me I can have up to 300mbps! If I can then why does their checker say NO!?
OFCOM need telling!
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Are you saying that you can't get ANY speed below 300Mbps? And you are unhappy about it?
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When you say that VM are lying to you, is that because the mailing is addressed to you or is just a case of getting a general flyer put through the door?
If you are getting a letter addressed to you from VM then you can say they are lying to you if you can't get that speed.
On the other hand, if it's just a general flyer that is being put through the door then your grievance is with the people who have put the flyer through your door and not VM directly.
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Register (or login) on our website and you will not see this ad.
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No, he's saying he's getting marketing leaflets implying he can get speeds up to 300 Mbps, but the checker does not show the 300 Mbps option.
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You okay hun?
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Exactly, the leaflet says he can get UP TO 300Mbps so it is only lying if he can't actually get any speed lower than 300Mbps.
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VM probably just need to sort their database and it's an oversight. OP would be better off reaching out to VM via their community site or the phone than going to Ofcom.
Certainly here they only send me spam offering 200.
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I think you're logic is a bit off there, if the fastest product he can buy is 200 Mbps then he can only get upto 200 Mbps products and can't get the 300 which the leaflet implies he can.
Remember VM works by package speed, its the congestion which results in lower speeds than your synced at.When viewed this way, the leaflet is wrong.
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I think you may have had an accidental sense of humor bypass sometime in the past. I was being sarcastic about the way the OP phrased it.
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Perhaps you need to be a bit more creative with your replies 
PS. Your reply to me made me laugh 
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"OP would be better off reaching out to VM "
Or just calming down and putting the bumf in the bin. Speed isn't everything!
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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When you say that VM are lying to you, is that because the mailing is addressed to you or is just a case of getting a general flyer put through the door?
If you are getting a letter addressed to you from VM then you can say they are lying to you if you can't get that speed.
On the other hand, if it's just a general flyer that is being put through the door then your grievance is with the people who have put the flyer through your door and not VM directly.
Yes the letter is addressed to me offering me a £454 discount over 18 months and quotes a package for 300mbps - not up to it actually says 300mbps as part of the amazing package. It's for 300mbps "Vivid" a V6 box and a load of channels I get free but hardly watch anyway.
Daemon, round here 3mbps is amazing if you can get it on VM's network. trust me i've tried.
No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.
I guess I do need to shut up and like broadband666 says it's not all about speed, There is decent FTTC around here so that's where my time attention and cash should be going to.
The end..
And I am fine thanks Igni
Edited by deleted (Sat 11-Nov-17 08:42:24)
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Are these better for you?
https://files.fm/f/j2qbbx7z
They are lovely, thanks for that
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Are these better for you?
https://files.fm/f/j2qbbx7z
Aylesbury Vale Broadband?
inetnum: 185.111.224.0 - 185.111.225.255
netname: Aylesbury_Vale_Broadband--IPv4_customer_pool_1A
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No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.
Thought someone had told you there wasn't enough capacity to deliver 300Mb so, due to the bad PR from Watchdog and the upcoming changes to advertising where VM will have to ensure the median customer is getting full speed, not just the top 10%, the product was withdrawn until additional capacity had been added.
VM have swung the other way and are now refusing to release 300/350Mb even when it wouldn't be a problem.
Frustrating, but VM wouldn't be the first and won't be the last cable company that offers different speeds in different areas. Combination of paranoia, dodgy policy, not enough cash around to get things done and slow / [censored] implementation.
Even on business services it's the same story - 200/20 is as high as they go here, while in some areas there's adequate capacity to sell 350/35 or even 500/50.
Think they're hoovering up the worst areas and resolving those rather than pushing out maximum speeds.
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I've heard a lot of rumours that AVB won't be around much longer especially after all the financial issues they are having and management.
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And who are AVB...?
You've made me feel as if I've missed something...
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No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.
Thought someone had told you there wasn't enough capacity to deliver 300Mb so, due to the bad PR from Watchdog and the upcoming changes to advertising where VM will have to ensure the median customer is getting full speed, not just the top 10%, the product was withdrawn until additional capacity had been added.
VM have swung the other way and are now refusing to release 300/350Mb even when it wouldn't be a problem.
Frustrating, but VM wouldn't be the first and won't be the last cable company that offers different speeds in different areas. Combination of paranoia, dodgy policy, not enough cash around to get things done and slow / [censored] implementation.
Even on business services it's the same story - 200/20 is as high as they go here, while in some areas there's adequate capacity to sell 350/35 or even 500/50.
Think they're hoovering up the worst areas and resolving those rather than pushing out maximum speeds.
The last time we spoke you said you would try to find out, But I appreciate you are busy. That explanation is good enough for me. Thank you
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Are these better for you?
https://files.fm/f/j2qbbx7z
Aylesbury Vale Broadband?
inetnum: 185.111.224.0 - 185.111.225.255
netname: Aylesbury_Vale_Broadband--IPv4_customer_pool_1A
Can't be? they only do 300/300 according to the website ?
https://www.avbroadband.co.uk/
Unless it's an unlisted business package
"(if your use is excessive we will contact you and may reduce your speed but we will not charge you). "
Seems even £135 a month for 300/300 has a limit.
Edited by deleted (Sat 11-Nov-17 12:09:34)
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Ignore their website, they haven't updated it properly with up to date information.
From the package page of the website: "And, best of all, over the coming months we will start to increase our speeds with the target of delivering 1Gb/s connections to our customers."
The ultra fast package is now a 1Gb/s connection.
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Ignore their website, they haven't updated it properly with up to date information.
From the package page of the website: "And, best of all, over the coming months we will start to increase our speeds with the target of delivering 1Gb/s connections to our customers."
The ultra fast package is now a 1Gb/s connection.
Ah fair enough thanks for the info
So VM can and do offer a better connection to their resellers than to their OWN biz and res customers?
That's shocking!
Edited by deleted (Sat 11-Nov-17 12:52:38)
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Nah. They will sell 10G happily to whomever. These guys are not reselling Virgin Media broadband, they purchased a leased line from VM and are using it to backhaul their FTTP network.
They're connecting through a leased line terminating in Northampton by the looks.
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Oh that.
It's nothing more than concerns about service quality. As above with the changes to advertising, the bad publicity, etc, they want to ensure there's adequate capacity free before they start selling 350.
That means 24 channels and then checking stats. After that some time scratching balls. After that a few months of planning upgrades if needed.
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Nah. They will sell 10G happily to whomever. These guys are not reselling Virgin Media broadband, they purchased a leased line from VM and are using it to backhaul their FTTP network.
They're connecting through a leased line terminating in Northampton by the looks.
I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?
I thought a 10Gbps line would be more than that?
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I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?
I thought a 10Gbps line would be more than that?
If they have relatively few customers it's probably a single GigE for all of them. They wouldn't be the first selling up to a gig on a gig backhaul.
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I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?
I thought a 10Gbps line would be more than that?
If they have relatively few customers it's probably a single GigE for all of them. They wouldn't be the first selling up to a gig on a gig backhaul.
Fair enough. Well I hope it works for them, and their trouble don't end them. It's nice to see someone actually doing what VM could (i assume by the backhaul already being available) but don't want to?
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Well it looks like the company is about to go bye byes, so I doubt we will find out if it works for them
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No more related than comparing a leased line with FTTC. Backhaul isn't a problem, sharing a fibre between a few hundred customers via coax is the rub.
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Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?
True dat
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Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?
Yes that's well known. But then again what trust can someone have in them based on their current performance in business service as well as residential?
SO the £149 a month for 30/30 would be a better option than £55 a month for the 350? If someone can get the latter I mean.
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All depends on what bandwidth SLA you buy on the business service
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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30/30 being managed I assume there is a better SLA.
Interesting to see what they can do for the right £
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All depends on what bandwidth SLA you buy on the business service
In our old building we had a 100/100 circuit (aka, "leased line") from Virgin Media Business. It had none of the issues the local DOCSIS network has suffered from. It was fantastic
plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 21/Oct/17: 63,430/9,688 - G.INP & 2.6 dB SNRm
18 years broadband since 1999's ntl:cable modem trial - Now using Asus RT-AC88U with BT HG612 - BQM
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All depends on what bandwidth SLA you buy on the business service
In our old building we had a 100/100 circuit (aka, "leased line") from Virgin Media Business. It had none of the issues the local DOCSIS network has suffered from. It was fantastic
good to know - thanks
I am eyeing up the 30/30 to use as a CCTV uplink circuit.
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No more related than comparing a leased line with FTTC. Backhaul isn't a problem, sharing a fibre between a few hundred customers via coax is the rub.
Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
Thanks for the confirmation, if so let's give it a shot and see!
Edited by deleted (Mon 20-Nov-17 15:44:54)
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Needs to be shouted.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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Needs to be shouted.
Right, thanks..
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
The business side also shows 350mbps now - £30 a month for 350/7 with no phone line on 24 month contract is tempting.
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Tempting, but that upload is just plain ridiculous, I'd rather have a bit slower download and a faster upload.
I'm hoping they uprate the upload speeds prior to me being able to order early next year.
Edit. That's £30 + vat.
Edited by R0NSKI (Wed 22-Nov-17 10:18:57)
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Tempting, but that upload is just plain ridiculous, I'd rather have a bit slower download and a faster upload.
I'm hoping they uprate the upload speeds prior to me being able to order early next year.
Edit. That's £30 + vat.
It is - I spotted that earlier - well I'll be getting the quick start pack tomorrow so let's see what speed I actually get. And if it's 300 or 350. Or less like last time
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The age old "up to xxx" line will save them.
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The age old "up to xxx" line will save them.
I am sure.
It says vivid 350 on the website account page, but the signal has yet to come down so ill call them tomorrow if it's not working by this time then
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Sending the hit down but it's not syncing so now need an engineer oh joy!
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
You are spot on as usual Carl, Let's hope it stays like this.
https://postimg.org/image/53nq6xmcb/ (links didn't work)
Do they recycle the old kit customers give back? The reason I had a fault was because the SH sent to me in the self start kit was faulty.
https://www.thinkbroadband.com/speedtest/15119485467...
My SSD now seems to be the bottleneck! needs upgrading
Edited by deleted (Wed 29-Nov-17 09:44:02)
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
Well 4 days in and it's working fine, Some slowdown but nothing to whinge about - but at times I have tried it it's working fine.
I notice I have 24 down and 4 up channels, so they have done major upgrades?
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New routers at Newport hubsite, new transmission platform at Newport hubsite, rebuilding of some of the local network components along with pulling fibre closer to homes.
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Thanks for the info.
When it dips now it's not worth caring about
Far cry from the 3mbps I used to get
Hubsite is near my house too. Might even try the TV again sometime it should have enough juice now to power it
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The interactive services will benefit from there no longer being severe congestion for sure.
Standard linear TV not an issue, any property that doesn't have enough incoming RF power has a fault and should have drop cable replaced and/or be moved to a different tap in the cabinet. Worst case an amplifier fitted locally.
Pleased your experience is okay. Mine is somewhat different.
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I will do some checks to see if Leics has improved lately. Not keen on ordering myself at the moment tho, but if my neighbour gives an outstanding report I may change my mind.
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I will do some checks to see if Leics has improved lately. Not keen on ordering myself at the moment tho, but if my neighbour gives an outstanding report I may change my mind.
I haven't been at the PC all week. Tonight it's full speed ahead - I am impressed. It\s like it every time I try it no matter when it is.
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I hope you and max will be very happy on cable
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I hope you and max will be very happy on cable
I don't know (or care) about Max, I am happy that it's finally fixed in the area so I can get back what I had before Yes
Apart from that it's just the internet. I'm happy to stick at this speed forever.
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Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.
I convinced myself Xmas day would be THE test. but to be honest it's the same every day now - it's nice because I think I might try Tivo again
http://www.dslreports.com/speedtest/27296086.png
I am actually really happy with VM and when the next price rise happens I won't be leaving, which is something i've not been able to say for years.
I ragged my FTTC into the double TB figure when I had it - but with VM I now don't download more than a few hundred GB a month - as I know it'll come down faster - it's shifted my mentality and stunned me to be honest.
Merry Christmas to you all
Edited by deleted (Mon 25-Dec-17 10:35:48)
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The website only showed 100Mb for me, just spoke to them and got what they said was 300Mb for extra £5. £38 with M phone and player TV.
Looks like its actually the 350Mb package well 380 in speedtests..
http://www.speedtest.net/result/6926756406.png
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Aye - 383-386 24/7 here - £42 on it's own but well worth it. It's the first time I have stumped up over £100 for a double bill and not resented it
Party on!
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Wow this thread is quite the turn around lol.
Glad you got those good speeds
Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
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Wow this thread is quite the turn around lol.
Glad you got those good speeds
It is - and to their credit they did sort the area out - even at peak times on the weekend it;s not getting congested at all - for now anyway
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They need to push the upload though man, 20mb on 350mb connection?
Not that it matters around my neck of the woods at moment (over-utilised upstream.... somehow!)
Dum Di Dum Di Dum Di Dum
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They need to push the upload though man, 20mb on 350mb connection?
Not that it matters around my neck of the woods at moment (over-utilised upstream.... somehow!)
Agreed, I am sure they will at some point.
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I think it's in the works, specially since some are reporting 4 upstream channels now in certain areas up from the normal 2 i still have
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I think it's in the works, specially since some are reporting 4 upstream channels now in certain areas up from the normal 2 i still have
Yep.
| Text | 1
23
45
6 | Upstream Overview
Port Frequency (Hz) BandWidth Modulation Power (dBmV) Channel1 46199988 6400000 ATDMA 44.500 5
2 25800000 6400000 ATDMA 43.000 83 32600036 6400000 ATDMA 44.500 7
4 39400034 6400000 ATDMA 44.500 6 |
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Still on 2 myself, but hopefully a sign of good things ahead.
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Oi Oooooooi!!!!
Virgin's whippin' out the big guns round here today...
Upstream
US-1 US-2
Channel Type 2.0 2.0
Channel ID 8 7
Frequency (Hz) 24400000 31000000
Ranging Status Success Success
Modulation 16QAM 32QAM
Symbol Rate (Sym/sec) 5120000 5120000
Mini-Slot Size 4 4
Power Level (dBmV) 43.50 43.50
T1 Timeouts 0 0
T2 Timeouts 0 0
T3 Timeouts 0 0
T4 Timeouts 0 0
One channels been bumped up to 32QAM....
Can I a "what whaaat"
Nope didn't think so...
I suppose 'thanks' for the 4.4mb we now get to share out...
Dum Di Dum Di Dum Di Dum
Edited by mlmclaren (Mon 08-Jan-18 21:05:07)
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Automatic. Dynamic modulation responding to better network conditions.
Many of Canada's cable networks are better, some are awful. Have worked on a couple, was an experience.
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I think it's in the works, specially since some are reporting 4 upstream channels now in certain areas up from the normal 2 i still have
I have 4 on 16 qam?
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Ooooo... we're getting there slowly!!
Upstream US-2 US-3
Channel Type 2.0 2.0
Channel ID 6 5
Frequency (Hz) 37600000 46200000
Ranging Status Success Success
Modulation 32QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000
Mini-Slot Size 4 4
Power Level (dBmV) 43.50 45.50
Hopefully tomorrow two 64QAM channels and then maybe 3/4 .....
We'll see though.
Dum Di Dum Di Dum Di Dum
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Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
40 25800000 ATDMA 36 64 qam 6400000 5120
38 39400000 ATDMA 36 64 qam 6400000 5120
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hehe...
Virgin has just pulled 300mb package from my area.
Was available 3 nights ago.
lol
Dum Di Dum Di Dum Di Dum
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Mine didnt show online, it said 200Mb, but i spoke online and was offered '300Mb' turned out to be 350Mb.
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I have 4 upstreams here in Swansea which are mostly on qam 64 but 2 are known to be problematic and dance between qam 16 and 64.
AMD FX-8370 X8, MSI 990FXA-Gaming, 16GB DDR 3 Cosair Vengence 1600Mhz, 9351.1GB Hard Disk Space, 4GB Nvidia 960GTX PCI-E 16x Graphics, 850watt PSU.
Ex AOL Dialup 56k Customer....
Ex Freedom2Surf 512k and Ex Eclipse Internet 2mb Customer.
Virgin Media 350mb Cable.
Virgin Media R EVIL!!!
http://www.speedtest.net/my-result/6926021534 |
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hehe...
Virgin has just pulled 300mb package from my area.
Was available 3 nights ago.
lol
That's what they did with me.. But now it's back and working well 24/7 so worth the wait if they are sorting the area out!
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