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Standard User netizen_uk
(newbie) Wed 10-Jul-19 07:55:06
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Anyone here with VOOM-500? Please share your speed stats!


[link to this post]
 
We have installed Business VOOM-500 (plus a /28 subnet) since MAY.

From the install day to date the download speeds are horrible (upload is 'OK').

We had several technician visits and the result is that MULTI-thread downloads are OK but SINGLE-thread ones are still horrible (40 to 100 Mbit depending also on server used for testing).

Can you please share your stats (both multi AND single thread) so we can come to conclusion if a bigger complaint needs to be lodged?

HINT: (using speedtest.net web-based tester we have found the GTT.net London or Slough give the "best" results. Maybe due to their Bandwidth available. Please try those as well.

Thank you in advance !!!
N
Standard User copex
(committed) Wed 10-Jul-19 14:57:08
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: netizen_uk] [link to this post]
 
try using https://www.nperf.com/en/ to do a speed test i struggle to get 350Mb on speedtest.net
Administrator MrSaffron
(staff) Wed 10-Jul-19 16:53:17
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: netizen_uk] [link to this post]
 
By hunting around and finding a server somewhere that gives you a 'good' result you have found the answer to the question, i.e. the answer is single threads are slow due to issues at various points as traffic traverses or leaves the Virgin Media network.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Zadeks
(experienced) Wed 10-Jul-19 17:13:12
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: netizen_uk] [link to this post]
 
single or multi threaded speedtest.net?
Standard User netizen_uk
(newbie) Wed 10-Jul-19 18:29:35
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: Zadeks] [link to this post]
 
In reply to a post by Zadeks:
single or multi threaded speedtest.net?


Both if possible please. The single on is of most interest however it'd be nice to see both.
Standard User netizen_uk
(newbie) Wed 10-Jul-19 18:34:40
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
...the answer is single threads are slow due to issues at various points as traffic traverses or leaves the Virgin Media network.


I understand that. What I don't understand is why (assuming this is normal) Virgin senior engineers consider it as a fault.
If those speeds were marginally slower then I wouldn't waste time on it. My account however is "at technical fault" since its installation last May...
Plus...when a service is sold as 500Mbit (ok UP TO)...it does not mean 40-100Mbit.
Administrator MrSaffron
(staff) Wed 10-Jul-19 19:03:57
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: netizen_uk] [link to this post]
 
Sold as average speed of 500 Mbps during peak time

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(knowledge is power) Wed 10-Jul-19 19:04:39
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: MrSaffron] [link to this post]
 
I hate advert UP TO and should be banned it
Administrator MrSaffron
(staff) Wed 10-Jul-19 22:44:49
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: adslmax] [link to this post]
 
Do keep up - was banned i.e. ASA guidelines are that it should be the average speed during peak times and that happened in 2018

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User nemeth782
(committed) Thu 11-Jul-19 09:46:53
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Re: Anyone here with VOOM-500? Please share your speed stats


[re: netizen_uk] [link to this post]
 
Could be your /28 subnet, as that means GRE tunnels.
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