Business Line DOWN since last Midnight ?????

Business Voom 500 line + Static Subnet
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We had received notification for works (HITRON firmware updates) since 2-3 weeks ago, planned to happen last night.

It did... and the result is that Hitron cannot get the subnet back...
Is anyone else out-there with the same problem?
Tried everything.....

Tech Support has stopped responding which makes me believe that the impact is greater than I thought initially.

This is REALLY BAD !!!!!

Similar boat here, currently downloading at ~1.8MB/sec where as it was closer to 40MB yesterday.

Working from home is impossible on a "business" service

Do you guys have static IP's, I waited over an hour today to get through to tech support and thank god it was in the UK, I believe the issue is only effecting static ip customers.

Edited by deleted (Thu 19-Mar-20 07:26:28)

It was down yesterday for me for about 2 hours from 11am.

Clearly VM do not have the network capacity to support people working from home en mass. I was getting single digit speeds following restoration of service for the rest of the day. I was on the phone support yesterday as my 12 hour SLA requires confirmation of loss of service and it hung up on their end after an hour.

From 7 until 9am this morning speed was restored to about 400mb (I'm on Vroom 500). Now at 9:45am I'm back to sub-10mb down and up.

Fortunately I kept a cheap FTTC service on my phone line (Vodafone business) which has kept up at about 50 down, 18 up, which was always its typical speed.

Never thought I'd be praising Vodafone but here I am.

Let me guess, you're also on static |P?

Yes have a static IP, which is why I'm with them tbh. On the hour long wait to support was told the same re only users with static IPs affected

In reply to a post by ubernick:

It was down yesterday for me for about 2 hours from 11am.

Clearly VM do not have the network capacity to support people working from home en mass. I was getting single digit speeds following restoration of service for the rest of the day. I was on the phone support yesterday as my 12 hour SLA requires confirmation of loss of service and it hung up on their end after an hour.

From 7 until 9am this morning speed was restored to about 400mb (I'm on Vroom 500). Now at 9:45am I'm back to sub-10mb down and up.

Fortunately I kept a cheap FTTC service on my phone line (Vodafone business) which has kept up at about 50 down, 18 up, which was always its typical speed.

Never thought I'd be praising Vodafone but here I am.

There is no fibre option for me on my line. So this is the ONLY option I have and its crawling currently

Side point, I too noticed it speed for for a short while but its back to its slow speed as you mentioned.

So does anyone know if we can get the static turned off . IE can I turn the tunnel off and just use the underlying connection which seems fine . GRE is currently running 140ms latency

In reply to a post by alunj:

So does anyone know if we can get the static turned off . IE can I turn the tunnel off and just use the underlying connection which seems fine . GRE is currently running 140ms latency

My latency is normal, just the connection is very slow. Might be worth contacting them and holding as you�ll have an SLA with a minimum speed requirement whereby you can get out of your contract otherwise.

I finally managed to get through to VMB who took this very seriously and said someone will be in touch within 12 hours. They denied having capacity issues and said an engineer needs to look at it.

Virgin Media overall is performing as normal. it is possible though that some segments may not and how the static IP business tunnels are handled may be the cause.

In reply to a post by MrSaffron:

Virgin Media overall is performing as normal. it is possible though that some segments may not and how the static IP business tunnels are handled may be the cause.

Without a doubt it�s the GRE
My Broadband Ping
The underlying is fine hence asking how to turn off static for a while

I've come to accept that their offering of this service isn't suitable and they should stop offering it until they can provide a decent service and the best option is moving to their DIA service, sadly I've got a 65 day lead time for installation and I can see this being much longer given the current situation.

Also another interesting fact is right now I'm getting full speeds 530mbps down 36mbps up but by about 10:00 I'm running at around 6mbps down and 1mbps upload, virgin media's helpdesk wouldn't log it as a helpdesk ticket but instead as a complaint, I believe they can't deal with the demand on SMB broadband really

I don't have a latency issue at all that seems fine, it's through put that's the problem.

In reply to a post by CSS_1978:

Also another interesting fact is right now I'm getting full speeds 530mbps down 36mbps up but by about 10:00 I'm running at around 6mbps down and 1mbps upload, virgin media's helpdesk wouldn't log it as a helpdesk ticket but instead as a complaint, I believe they can't deal with the demand on SMB broadband really

This is my exact situation here in Leeds. No callback from VMB engineers as promised.

Is yours back to normal I got an email saying there was emergency network downtime planned in and to be fair what ever they mine has perform this week the best it ever has, I've place an order to move over to their DIA service, well more expensive but I hope the service is a lot better and consistent.

been running great for about a week here. back to full speeds