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Standard User Seansmit17
(eat-sleep-adslguide) Fri 20-Nov-20 00:00:48
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VM contract problems


[link to this post]
 
My current contract was due to end on the 26th November.

I called up 3 weeks ago to say I wanted my service to end on that date. They took it a 30 days notice which took me to the 24th and they said they would refund a few quid due to the 2 days difference.

Fast forward to yesterday and I called to re-new with them. (I was hoping I could get GigaFast but its not ready yet)

I went for the M100 and phone vs M500 that I am on now to save a little bit of money. Thats £33 per month.

Today I log in to my VM account to see something shocking.

The new contract is not from the 24th but from the 18th Dec! Meaning I am getting charged £69 for my M500 connection from now till the 18th

What on earth are they playing at? Is there something I am missing here?

Going to give them a call tomorrow and see if I can sort that out but would love some input from you guys about this.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User BuckleZ
(knowledge is power) Fri 20-Nov-20 13:17:28
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Re: VM contract problems


[re: Seansmit17] [link to this post]
 
I can PM you the CEO/Exec team to look at.

Standard User broadband66
(knowledge is power) Fri 20-Nov-20 17:02:03
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Re: VM contract problems


[re: Seansmit17] [link to this post]
 
Only had VM for a year but their first bill was not what was agreed on the phone. Tried to get the over payment back as a lump sum but was told they couldn't do that and the over payment would be spread over the first 12 months. Not ideal but was sorted with one phone call.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk


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Standard User Seansmit17
(eat-sleep-adslguide) Fri 20-Nov-20 20:06:41
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Re: VM contract problems


[re: Seansmit17] [link to this post]
 
I managed to get back on the phone with them today and got it sorted.

Person I spoke to said she was confused as to why the other rep started the new contract next month vs right away so she changed it for me no issues.

Got £33 credit on the bill bringing the due amount for next month down to £30.

Back on track. How odd that the other rep did that.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
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