|
|
After searching the Virgin Media forums, I'm finding a lot of people with the same issue with the Hub 4.
My BQM will display packetloss (up to around 10%) after a few days, a reboot of the Hub 4 will reset this for a few days again.
I've had an engineer here telling me the levels and signal is 100%.
It seems from the Virgin Media forum people aren't getting anywhere with this.
MrSaffron, can you check Gig1 BQMs for packetloss? If you check mine for the past few days you'll see mine.
|
|
|
https://www.thinkbroadband.com/broadband/monitoring/...
That's yesterday, You can see where i rebooted the Hub 4
|
|
|
|
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
Are you actually experiencing an issue with the service when the BQM is showing packet loss, or is it just that the BQM is showing packet loss?
|
|
|
I did at the start, game latency would spike up for a second or 2 and then be fine.
I'll let it get bad again, and test it more.
I thought it was just the Hub4 having a low priority for responding to pings, but others on the Virgin Forums saying the same, and they get the lag issues in gaming.
|
|
|
So you restart the Virgin router and the issue goes away. What do I need to check?
Looks like a software issue appears after a while with the virgin router, rather than an issue with the BQM i.e. if the BQM was randomly showing packet it would affect all ISP not just those with a virgin router
A monitor into the Virgin network that does not touch the DOCSIS part or any persons router
https://www.thinkbroadband.com/broadband/monitoring/...
For comparison an IDNET VDSL2 line
https://www.thinkbroadband.com/broadband/monitoring/...
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
Hi MrSaffron,
The issue is random, tomorrow it may start showing the red again, and when it does - If i reboot the router the red packet loss goes away.
It looks to be a Hub 4 issue from the Virgin forums, but no real fix is on there.
|
|
|
It's slowly starting to happen again... almost a week later.
https://www.thinkbroadband.com/broadband/monitoring/...
|
|
|
Reading many of the posts on the Virgin forums (though nowhere near all of them) it looks like for some lines is that the Hub randomly starts showing packet loss on the BQM chart but the Hub itself doesn't suffer from packet loss in normal use.
If people with the BQM issue were actually suffering that much packet loss (some are showing as much as 10% of all traffic, every minute of the day) then the connection would be nearly unusable.
It appears the Hub randomly decides that ICMP pings aren't a priority and starts dropping/blocking them.
It would be a much bigger issue if all traffic actually suffered from the packet loss shown in the BQM.
If it's just the BQM then Virgin won't be in any rush to fix it. There are a number of router manufacturers that don't always play well with the BQM. Many routers see the huge amounts of pings coming from the TBB ping server and block them completely or partially.
The Virgin Hub 4 appears to do this randomly when used in router mode.
You need to run some additional tests to see if you are actually suffering the amount of packet loss being reported by the BQM or if it's just the BQM showing it.
Edited by j0hn83 (Fri 27-Nov-20 19:40:25)
|
|
|
I'm getting lag spikes when gaming too, for a second every few minutes on COD
|
|
|
|
I have had exactly the same experience on my Hub 4 1G connection BuckleZ. Although it's got a lot worse for me recently.
When my BQM shows packet loss I have a terrible time on Rocket League (which I play regularly). Cars appear in places unexpectadly and the red cubes are flashing the packet loss warning the whole game. So for me it's not just the BQM.
Like you I get the occasional lag spikes even when it's running fine. And in October I was getting intermitent packet loss that required a reboot. Sadly this month I simply have no connection but I expect it is something different.
|
|
|
I've a feeling the big guys in Virgin don't know this yet... a lot of the replies on forum treat the issue as a local fault, when it's clear its the equipment.
|
|
|
Thought I would update this, after 2 engineers, and countless messages on the virgin forums - they agreed to send a new Hub 4 -touch wood it's been perfect since installing it.
|
|
|
|
Just wondering how folk have managed to get BQM to work with the Virgin Hub4. I have recently upgraded to 1Gb and have been upgraded to the Hub4. However, I have been experiencing random slowdowns and regular disconnections. So I have setup a local Speedtest running on Docker and this is now running every hour. I have also now setup the Hub4 to modem only to see if that helps with the random slowdowns and disconnections. I have also set up a new BQM monitor and only seem to get a completely red BQM. I have looked for an ICMP setting but cannot find anything on the hub settings
|
|
|
If you are using the Hub4 in Modem mode you'll need to check the router that you're using for allowing pings on WAN
|
|
|
|
Finally got it working. When the Hub4 is in modem modem the Hub just passes the ICMP packets to the router, so you have to ensure the router setting is switched on. On my Asus AC87RT \Firewall\ you have to activate the option to respond to ICMP from the WAN
|
|
|
When the Hub4 is in modem modem the Hub just passes the ICMP packets to the router, so you have to ensure the router setting is switched on.
Hub 3 is the same, the hub is invisible on the internet network, and I use an ASUS 88U which has the same option.
22 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
|
|
|
|
Many thanks
|
Pages in this thread: 
Print Thread
BuckleZ
