I have had exactly the same experience on my Hub 4 1G connection BuckleZ. Although it's got a lot worse for me recently.

When my BQM shows packet loss I have a terrible time on Rocket League (which I play regularly). Cars appear in places unexpectadly and the red cubes are flashing the packet loss warning the whole game. So for me it's not just the BQM.

Like you I get the occasional lag spikes even when it's running fine. And in October I was getting intermitent packet loss that required a reboot. Sadly this month I simply have no connection but I expect it is something different.

I've a feeling the big guys in Virgin don't know this yet... a lot of the replies on forum treat the issue as a local fault, when it's clear its the equipment.

Thought I would update this, after 2 engineers, and countless messages on the virgin forums - they agreed to send a new Hub 4 -touch wood it's been perfect since installing it.

Just wondering how folk have managed to get BQM to work with the Virgin Hub4. I have recently upgraded to 1Gb and have been upgraded to the Hub4. However, I have been experiencing random slowdowns and regular disconnections. So I have setup a local Speedtest running on Docker and this is now running every hour. I have also now setup the Hub4 to modem only to see if that helps with the random slowdowns and disconnections. I have also set up a new BQM monitor and only seem to get a completely red BQM. I have looked for an ICMP setting but cannot find anything on the hub settings

If you are using the Hub4 in Modem mode you'll need to check the router that you're using for allowing pings on WAN

Finally got it working. When the Hub4 is in modem modem the Hub just passes the ICMP packets to the router, so you have to ensure the router setting is switched on. On my Asus AC87RT \Firewall\ you have to activate the option to respond to ICMP from the WAN

In reply to a post by Baggaa01:

When the Hub4 is in modem modem the Hub just passes the ICMP packets to the router, so you have to ensure the router setting is switched on.

Hub 3 is the same, the hub is invisible on the internet network, and I use an ASUS 88U which has the same option.

Glad you sorted it.

Many thanks