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Standard User robinellis
(newbie) Thu 07-Jan-21 00:56:48
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Mainly concerned with zoom calls


[link to this post]
 
Here is my BQM:
My Broadband Ping
I only started looking at my ping as I know it can effect online meeting calls.
As my Father wants to talk to his brother over Zoom.
But the pings do not look great. Is this going to effect Zoom calls to much?
Administrator MrSaffron
(staff) Thu 07-Jan-21 09:39:19
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Re: Mainly concerned with zoom calls


[re: robinellis] [link to this post]
 
Packet less is looking extremely bad, but as the virgin modems have a habit of ignoring pings you need to verify with some outbound pings what is actually happening.

High latency like this combined with packet loss would likely make Zoom difficult to impossible.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User robinellis
(newbie) Thu 07-Jan-21 10:54:34
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Re: Mainly concerned with zoom calls


[re: MrSaffron] [link to this post]
 
Below is just one of the tests I had performed. But they all look very much same as below.
I have the orginal hub from VM. VM are sending a newer hub 3, I guess I'll see if that helps.

Oh, by the way I am using the VM hub in modem mode and using a TP-LINK Archer A7 as the main router.

Pinging virginmedia.co.uk [213.105.9.41] with 32 bytes of data:
Reply from 213.105.9.41: bytes=32 time=400ms TTL=246
Reply from 213.105.9.41: bytes=32 time=126ms TTL=246
Reply from 213.105.9.41: bytes=32 time=1600ms TTL=246
Reply from 213.105.9.41: bytes=32 time=1990ms TTL=246
Reply from 213.105.9.41: bytes=32 time=2043ms TTL=246
Reply from 213.105.9.41: bytes=32 time=1235ms TTL=246
Request timed out.
Request timed out.
Reply from 213.105.9.41: bytes=32 time=192ms TTL=246
Reply from 213.105.9.41: bytes=32 time=1635ms TTL=246

Ping statistics for 213.105.9.41:
Packets: Sent = 10, Received = 8, Lost = 2 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 126ms, Maximum = 2043ms, Average = 1152ms

Edited by robinellis (Thu 07-Jan-21 10:56:10)


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Administrator MrSaffron
(staff) Thu 07-Jan-21 11:16:55
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Re: Mainly concerned with zoom calls


[re: robinellis] [link to this post]
 
Outbound does not look good,

You need to double check nothing is using your connection, as this can swamp things and cause ping problems.

Virgin Media will want you to check with their hardware in its usual router mode, and worth doing this before chasing them anyway.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User robinellis
(newbie) Fri 08-Jan-21 14:18:25
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Re: Mainly concerned with zoom calls


[re: MrSaffron] [link to this post]
 
The problem seems to have cleared. It seem to clear just before the new VM Hub 3 arrived. Coincidence?
I have installed the new hub and all seems well.

Thank you for your advice.

My Broadband Ping
Standard User jchamier
(eat-sleep-adslguide) Fri 08-Jan-21 18:51:56
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Re: Mainly concerned with zoom calls


[re: robinellis] [link to this post]
 
In reply to a post by robinellis:
I have installed the new hub and all seems well.
Which unit did you have before the Hub 3 ?

21 years of broadband connectivity since 1999 trial - Live BQM
Standard User robinellis
(newbie) Fri 08-Jan-21 23:40:08
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Re: Mainly concerned with zoom calls


[re: jchamier] [link to this post]
 
It was the VM Super hub 1.
Standard User jchamier
(eat-sleep-adslguide) Sat 09-Jan-21 11:11:37
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Re: Mainly concerned with zoom calls


[re: robinellis] [link to this post]
 
In reply to a post by robinellis:
It was the VM Super hub 1.
There is a big jump between the Hubs in how they connect on the cable network, the 3 can use more channels than the 1. This explains why things are better as there is more capacity to provide your service. I'm surprised VM didn't replace your hub before. smile

21 years of broadband connectivity since 1999 trial - Live BQM
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