And now for something different PRAISE

OK - this time Virgin have been superb.

We have been NTL users for years now , the account was in my husband's name . As he died last month , I needed to get the account changed to my name .

The first time I tried to do that I was speaking to an offshore Call centre and we got nowhere other than me ending up in tears since I didn't know the password for our account and of course the gentleman reading from the script could do nothing.

Cutting a long story short I eventually got the forms to fill in and sent them back - they would have been received on Monday.

Yesterday I got e-mail problems - my password wasn't recognised and I couldn't even get webmail - Browsing was OK though.

Eventually I got fed up and rebooted everything about 6pm and to my horror found that I now had to set up Broadband again . OH and with a new e-mail addy too - a virginmedia one

However it got stuck so I phoned 151 - and had a brilliant girl who confirmed that the account was now in my name and the number had been changed . She was a tad surprised that I had not been told that the move would happen that day.

She organised my e-mail address to be my original one [ HOORAY ] and then transferred me to Tech Support where Raj helped sort out the problem of not getting online properly and after a bit of faffing about - including a final reboot at my end - I'm back online and everything is going well .

Virgin are so often slated for their Customer Service - but this time once the problem was identified - the Staff pulled out all the stops and sorted out the mess.

Thank you VIrginMedia

Very pleased to hear that, Goldey.
However the way they treated you initially was an utter disgrace.
Guess it's too much to hope that VM will amend their off-shore scripts.

Good news, It just goes to show that offshore call centre are mainly a complete waste of time.