50MB Slow Web Browsing

I have just had the Virgin 50MB service installed and although it downloads files fast enough, general web browsing is slower than with my 6MB ADSL connection.

Each time I click on a webpage or link, it seems to 'think' for a second or so before it actually does anything.

Side by side the 6MB ADSL connection serves up web pages faster. Naturally Virgin downloads files much fast but 90% of the time I am just browsing around.

I have has 10MB and 20MB from Virgin in the past but have unsubscribed within the 28 day period.

Unless I can get this resolved this is going back too!!

Any pointers?

Edited by deleted (Tue 23-Jun-09 19:48:58)

The engineer set it all up. We are Mac.

I enquired many times about the 28 day return and was told yes every time. Never had problems in the past.

Here are 3 trace-routes from the BBC. They seem as slow as hell to me. None of them complete...



TraceRoute to 212.58.251.197 [www.bbc.co.uk]
Hop (ms) (ms) (ms) IP Address Host name
1 139 435 434 72.249.134.177 -
2 21 42 38 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 20 18 17 4.68.19.126 vlan79.csw2.dallas1.level3.net
4 40 35 13 4.69.136.157 ae-73-73.ebr3.dallas1.level3.net
5 Timed out 36 37 4.69.134.22 ae-7.ebr3.atlanta2.level3.net
6 55 54 52 4.69.132.86 ae-2.ebr1.washington1.level3.net
7 56 57 50 4.69.134.134 ae-71-71.csw2.washington1.level3.net
8 64 61 52 4.69.134.149 ae-72-72.ebr2.washington1.level3.net
9 138 138 134 4.69.137.53 ae-42-42.ebr2.frankfurt1.level3.net
10 146 148 150 4.69.132.137 ae-2-2.ebr1.dusseldorf1.level3.net
11 150 151 159 4.69.141.150 ae-1-100.ebr2.dusseldorf1.level3.net
12 166 137 141 4.69.133.89 ae-2-2.ebr1.amsterdam1.level3.net
13 144 139 146 4.69.141.170 ae-1-100.ebr2.amsterdam1.level3.net
14 162 163 154 4.69.132.133 ae-2-2.ebr2.london1.level3.net
15 154 146 146 4.69.139.100 ae-24-52.car3.london1.level3.net
16 150 152 146 195.50.90.162 -
17 147 147 174 212.58.238.133 -
18 148 146 148 212.58.239.58 -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
21 Timed out Timed out Timed out -
22 Timed out Timed out Timed out -
Trace aborted.


TraceRoute to 212.58.253.68 [www.bbc.co.uk]
Hop (ms) (ms) (ms) IP Address Host name
1 17 30 12 72.249.0.65 -
2 24 15 7 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 13 11 17 4.68.19.126 vlan79.csw2.dallas1.level3.net
4 17 23 18 4.69.136.157 ae-73-73.ebr3.dallas1.level3.net
5 44 36 32 4.69.134.22 ae-7.ebr3.atlanta2.level3.net
6 44 52 51 4.69.132.86 ae-2.ebr1.washington1.level3.net
7 46 52 53 4.69.134.142 ae-91-91.csw4.washington1.level3.net
8 63 43 49 4.69.134.157 ae-92-92.ebr2.washington1.level3.net
9 157 139 145 4.69.137.49 ae-41-41.ebr2.frankfurt1.level3.net
10 156 153 144 4.69.132.137 ae-2-2.ebr1.dusseldorf1.level3.net
11 158 145 150 4.69.141.150 ae-1-100.ebr2.dusseldorf1.level3.net
12 139 146 165 4.69.133.89 ae-2-2.ebr1.amsterdam1.level3.net
13 155 144 138 4.69.141.170 ae-1-100.ebr2.amsterdam1.level3.net
14 158 149 153 4.69.132.133 ae-2-2.ebr2.london1.level3.net
15 152 146 155 4.69.139.100 ae-24-52.car3.london1.level3.net
16 151 154 148 195.50.90.190 -
17 152 150 156 212.58.238.153 -
18 149 148 149 212.58.239.234 -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
21 Timed out Timed out Timed out -
22 Timed out Timed out Timed out -
Trace aborted.


TraceRoute to 212.58.251.197 [www.bbc.co.uk]
Hop (ms) (ms) (ms) IP Address Host name
1 13 18 6 72.249.134.177 -
2 16 19 32 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 10 17 30 4.68.19.126 vlan79.csw2.dallas1.level3.net
4 13 20 14 4.69.136.157 ae-73-73.ebr3.dallas1.level3.net
5 38 Timed out 28 4.69.134.22 ae-7.ebr3.atlanta2.level3.net
6 66 50 43 4.69.132.86 ae-2.ebr1.washington1.level3.net
7 52 53 54 4.69.134.134 ae-71-71.csw2.washington1.level3.net
8 50 58 53 4.69.134.149 ae-72-72.ebr2.washington1.level3.net
9 139 156 147 4.69.137.53 ae-42-42.ebr2.frankfurt1.level3.net
10 167 157 160 4.69.132.137 ae-2-2.ebr1.dusseldorf1.level3.net
11 198 171 151 4.69.141.150 ae-1-100.ebr2.dusseldorf1.level3.net
12 158 147 142 4.69.133.89 ae-2-2.ebr1.amsterdam1.level3.net
13 147 137 141 4.69.141.170 ae-1-100.ebr2.amsterdam1.level3.net
14 147 147 148 4.69.132.133 ae-2-2.ebr2.london1.level3.net
15 161 146 147 4.69.139.100 ae-24-52.car3.london1.level3.net
16 263 245 241 195.50.90.162 -
17 254 198 206 212.58.238.133 -
18 147 146 146 212.58.239.58 -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
21 Timed out Timed out Timed out -
22 Timed out Timed out Timed out -
Trace aborted.

BBC should not be going over to the US. This appears to be a DNS issue of some kind. Tried using OpenDNS?

I just spend 40 minutes on hold and then I finally got though......(to India) the guy could barely understand what I was talking about so I hung up and wrote them an email instead!

It's nothing to do with DNS as the correct IP is resolving, it could be a routing issue...however 72.249.134.177 & 72.249.0.65 are IP addresses of a Colo'd boxes in Dallas, TX.

Not sure how doing a tracert from there will show that your Virgin connection to the BBC is slow :-/

Are you running a VPN to there or something??

Edited by deleted (Tue 23-Jun-09 23:25:24)