It maybe an issue of connection capacity and there maybe no more available at the cabinet, but I admit to not knowing much detail about cable networks
If its just a case of running cable across her property then it should not be too much of an issue as they are often preppared to just lay it over the ground or pin it to a fence or if your really lucky through some green `hosepipe'. If you can get in touch with a local manager/technician again then maybe you could ask them to supply the cable and you run it across the property?
Physically hooking it up to the cabinet (if there is capacity) may require some civils work (digging/ductwork) as the underground network may not be complete or damaged/blocked

Hi any luck on the virgin install for your sister or you

Edited by deleted (Sat 05-Mar-11 20:26:37)

Virgin media have now said they can install.. They said it would cost them £700 , I dont know why they mentioned this as it is not relevent to the customer. This distance is only 5 meters, green cabinet to the house.
They will do an offer of 50mb internet and free phone line rental for 12 months @ £35 per month plus installation of £40 and £25 upfront costs. The price should be £25 per month for 50mb and £12.99 line rental.
The salesman says this is not fiber optic in front of the house hence the £700 pounds cost. II keep explaining that fiber optic is only to the green cabinet then co-ax to the house! Virgin media need to do alot more traing. this salesman has been with them 12 years!
Oh well at least my sister can get it now.

Sounds to me as if that green virgin box is not live.

This situation sounds very similar to the one my mate found himself in. He lives in a housing estate that is about 10 years old and the road leading to his is all cabled up.

Telewest installed the green boxes, the conduit to the houses, the CATV manholes in the pavement and the little black CATV taps at the end of drives yet the Virgin checker says only the first house can get cable, his house.

So he placed an order with Virgin and the Virgin installer came and went to the cabinet opened it up and there was nothing inside it. Telewest had done the basics and left basically.

Virgin now want a stupid ammount of money to install the fibre thats needed and he's told them to swing on it.

Stupid as everything is in place to cable. Why would Telewest do that? Ran out of money?

Edited by wolvesmad (Tue 08-Mar-11 18:42:11)

It's quite possible they ran out of money or simply a mixup and it got missed off a work order....

I can't see why Virgin claim it would cost them a fortune to install the equipment.

Everything is in place apart from the cable in the floor and the equipment in the cabs.

Just like the OP, complete madness.

Edited by wolvesmad (Wed 09-Mar-11 09:09:24)

Cost of turning up £100

Leaving about £200 in budget to do the work, i.e. unless everything is in place they generally cannot be bothered, or are worried about wayleave orders.

It is possible the pipe does not lead into the VM cabinet, but just ends nowhere useful. Saying that have seen some VM installs which were spade in grass then push coax an inch or two down. Guess what council grass cutters chopped after a year or so.

In reply to a post by wolvesmad:

I can't see why Virgin claim it would cost them a fortune to install the equipment.

Everything is in place apart from the cable in the floor and the equipment in the cabs.

Just like the OP, complete madness.

Apart from the equipment in the cabs... what's that £20k, £30k??
I don't think they'll see it as a return on investment unless they can pre-book a number of the new customers to use it.

In reply to a post by commsguru:

Virgin media have now said they can install.. They said it would cost them £700 , I dont know why they mentioned this as it is not relevent to the customer.

The target is apparently £300 per property. I can't have it either because mine would cost £960. You're very lucky if they're making an exception for your sister, it's not a charity.