They look pretty much spot on to me. I was expecting to see a poor SNR or high upstream power which could both lead to uncorrectable CRCs and probably show as packet loss.

I started on 20Mbps then upgraded to 50Mbps. I was far from impressed with the Superhub and eventually got it swapped out for a VMNG300 modem. Speeds were fine until just after they launched the 100Mbps unlimited service and then things got bad. I downgraded to 10Mbps because that's about all it was delivering a lot of the time.

I was going to take Infinity but got messed around by Openreach so upgraded with VM instead - 60Mbps for £2.50 a month more than 10Mbps (£25 for stand alone broadband). I'm again on a Superhub but at least now they support modem mode if it drives me crazy.

My area has improved too and I do see 60Mbps - at least I have when I checked but of course I've only been on it a day. Even if it only delivered 10 the extra allowances before STM kick in are worth £2.50

Edited by kwikbreaks (Fri 29-Jun-12 22:31:48)

I suspect it's time I make the leap to 60Mb and get a tech to check the levels once upgraded.

Thanks for taking a look at my stats.

All had been reasonable till today

just done some tests tonight

TBB 11 down and 2.8 up at21.14
Speedtest.net 42.95 down 2.84 up at 21.15
Broadband max 26.999 down 2.89 up at 21.16
TBB12.6 down and 2,8 up at 21.19



Traceroute has started�

traceroute to www.thinkbroadband.com (80.249.99.130), 64 hops max, 72 byte packets
1 cpc15-ruth7-2-0-gw.14-1.cable.virginmedia.com (82.25.249.1) 12.518 ms 16.805 ms 14.695 ms
2 renf-core-2a-ae4-2090.network.virginmedia.net (82.23.161.141) 22.943 ms 19.738 ms 32.887 ms
3 manc-bb-1c-ae13-0.network.virginmedia.net (62.253.174.37) 28.425 ms 17.274 ms 24.828 ms
4 manc-bb-1b-ae6-0.network.virginmedia.net (213.105.159.89) 17.185 ms 12.566 ms 16.028 ms
5 brnt-bb-1a-as1-0.network.virginmedia.net (62.252.192.89) 22.023 ms 19.344 ms 19.652 ms
6 brnt-bb-1b-ae0-0.network.virginmedia.net (213.105.174.226) 25.495 ms 34.474 ms 24.407 ms
7 brnt-tmr-1-ae5-0.network.virginmedia.net (213.105.159.50) 31.455 ms 42.180 ms 32.471 ms
8 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 31.213 ms 30.947 ms 28.152 ms
9 linx-gw2.thdo.ncuk.net (195.66.236.240) 291.674 ms 38.670 ms 246.474 ms
10 gi0-24-10-star1.core-rs2.thdo.ncuk.net (80.249.97.9) 32.311 ms 30.379 ms 24.649 ms
11 www.thinkbroadband.com (80.249.99.130) 59.763 ms 33.431 ms 36.658 ms

So what's this lot showing ? - Me no understand the techie things I pasted in

Setup the TBB ping monitor I pointed to a few post back. The chances are your problem is caused by congestion.

IMO the BBMax speedtest doesn't transfer enough data for a reliable test on anything above ADSL speeds

FWIW I just ran a TBB speedtest. I'm on 60/3

Edited by kwikbreaks (Sun 01-Jul-12 22:54:34)

slight problem - I'm a mac only house - the PC Lappy is only for my daughter when she comes to visit .

The TBB monitor doesn't run on your PC or Mac at all - it's an online service. All you need to use it is a router that will respond to pings on the WAN (most will but it's sometimes a setup option) and a browser to view the chart.

My speed of 10 minutes ago

problem with the speed test on TB it some times does not pick an random sample size that is big enough so when it avg the speed from start to end it tends to be incorrect (its ok for ADSL lines as most of the times its less then 5mb on ADSL its sample size is norm good)

the BQM is good tool to use as it can see how congested the line is and any packet loss if that's happening (packet loss is very bad and can have an big affect on the use of the internet in general)

sure that's not the wireless router doing all that, as your min-avg-max are all ok (still could be an cable modem issue or cable line issue)

Random?

We do not pick random sizes for the data transfer, and I've been able to test much faster than Virgin Media connections fine (see >700Mbps)

How much data transfer are you seeing on tests? Generally I saw smaller payloads from the Ookla systems than our own.