Dear Jw6250,

I HAD been a customer with VM for over 8 years and unwittingly opted for their superhub, described as the ferrari of all internet broadbands @ 30mbps!! 6 weeks later its more like a milk float with a puncture. My advice, based on my own personal experience is to send them a formal letter of complaint highlighting that the device has been misrepresented to you at the point of sale, and clearly not fit for purpose as it needs another router to provide a basic level of service.

If you, like me, have regularly reported the issues, submitted a written complaint and stick to your guns VM have no options but to release you from the contract terms - as they have breached them not YOU!! The SUPERHUB is nothing but RUBBISH.

VM will try all the usual tricks, being passed from pillar to post, customer services, tech support and suggest blowing down the sockets too!! Don't fall for their excuses - speak to Customer Complaints via 01256752000.

i dont doubt aything you have to say - but i do have to take with the ole pich of salt a scathing comment from someone who has only just joined and made one post....

In reply to a post by janus5471:

Honestly I agree with every single word. Might be a newbie but I could not have wrote it better myself.

I went via complaints and eventually was allowed to leave early. I don't mind being forced to use a providers hardware, but when it doesn't work 100% and I'm forced to use it I hit the roof.

In 10 years with Sky I've never once had one dogey bit of equipment, never once had a single problem. The sky box never crashes, all of their routers have been fab etc.

The one time I tried VM it was a nightmare. Their TV box used to freeze everytime I tried to access on demand too & always had a flashing heart which I was told meant bad things.

I haven't had a problem ,yet.

In reply to a post by greyposter:

I haven't had a problem ,yet.

Do you turn the router off lots? The problems only start to ocur after a few days of usage. So turning it off overnight would mean you prob wouldn't notice an issue.

Have you changed the router SSID. This causes it to do some wild things as well.

A new firmware upgrade was recently pushed out to try and solve some of the wifi and stability issues. Not on VM to know how sucessful that went but it may have helped a fair bit.

Edited by ukhardy07 (Wed 08-Aug-12 00:42:46)

I haven't had any issues here either, just had to change it to channel 6 when installed and all has been good.

There's nothing special about channel 6! The aim is to choose the least-congested of channels 1, 6 and 11.

Use InSSIDer to see who's using which channels that you can pick up, and worry about those with the highest power.

I too had abysmal wireless when first installed back in May. I tried Modem Mode with my old Linksys 54GS Router for a while. I then experimented by setting the Superhub SSID and security to the same as the Linksys. This enabled a quick swapout to compare performance and found these steps useful:-

Use InSSIDer to discover which channel(s) are in use nearby. Choose a channel, i.e. avoid Auto, which bridges a gap, in my case Channel 8 on 2.4Ghz band.

I then locked the speed down to 144Mbps.

R36 firmware started rolling out on 13/07/2012 see here and I installed this within the last hour. Everything went smoothly with wireless laptop, desktop, Blu-Ray Player and TV all connecting seamlessly as does my iPhone.

Brian

Everyone in my area on Virgin are all on channel 1 also... it seems to default to that... so channel 6 is spot on

Virgin Media operates its own speedtest sites however, its not open to public access...surprisingly!!

I would suggest this one, I used it to dispel some of the puffery from VM customer retentions/technical support bods.

http://www.speedtest.bbmax.co.uk/

Regards J