Supply of Goods and Services Act 1982

Requires the trader to use reasonable care and skill and says that any materials or goods must be of satisfactory quality, fit for purpose and as described. It also says that, unless a specific date is agreed for a service to be provided, it must be carried out within a reasonable time.

at the bottom of my email:



Things to note.

*If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer. Visit virginmedia.com/changes to find out more.

∧If you are one of the thousands of customers that have Line Rental Saver you will contine to benefit from this fantastic offer. Visit virginmedia.com/changes to find out more.

Other legal stuff.

Line rental saver: Must be paid in advance by debit/credit card. Payment is non-refundable (unless you cancel within 7 working days). After 12 months, standard monthly line rental charges will apply. ±Excluding customer-related damage. Sky customers own their own boxes. #Free calls to Virgin Media national Directory Enquiries Service on 118 180 are only available from a Virgin Media home phone (Cable and National) and Virgin Mobile and are included within your tariff; charges apply for calls to 118 180 from other operators. Fair use policy applies with a maximum of 10 calls per day. >Based on calls to BT Directory Enquiries (118 500) costing £1.69 a minute and a call connection fee of 62p. �Applies to Virgin Media Cable Broadband customers that joined before 28th February 2012. Upgrade has either happened or is scheduled to happen by mid-2013. Up to 100Mb customers will see an increase up to 120Mb by the end of 2013. <Sky's Entertainment Extra TV package with the HD Pack includes 44 HD channels compared to 24 HD channels with TV XL. �Ofcom's review of UK broadband speeds published in August 2012, based on Ofcom May 2012 test results. Virgin Media vs. major UK ISPs (average download speeds).

If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions at virginmedia.com/legalstuff

Registered office address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 6024812.

If it's of any interest, I had a VM mobile phone which, when I started working from home was practically useless, due to very poor reception.

I found VM very reasonable, they checked my usage and agreed I wasn't using it much, due to me not being ABLE to use it.

So they released me from contract (nearly a year early), converted the SIM to PAYG and put £10.00 credit on it until I could look for another supplier.

Have to say they were very reasonable in my case. It might be harder to argue BB speeds, but keeping a daily log from TBB should help a lot.