Would Virgin change/reset my IP address?

Asking here first, because Virgin is NOT a company I enjoy calling, and it would probably take 30 mins on the phone to get a clear answer... you know...

If I call them up and say, "please change my IP address" would they do it?
It's not static, but it is always the same and I don't seem to be able to do anything to change it myself..

Basically my home IP address got banned (I think) on a site that I normally use, because I also logged on there with VPN. Didn't know that it wasn't allowed.
They say they can't see anything about my IP being blacklisted, but I can log on to the site with every other device and IP address that I have access to, so it's obvious they are mistaken, and it's been blacklisted along with the VPN address which is also blocked. It's kind of Catch 22 now, because I can't log on to the site and they can't fix it because obviously they don't know fully how they set up the site...

You really need to talk to the site admins where you got banned

Had it occurred to you that the way they associate your pc with the connection through the vpn is the cookies stored on your pc. Clear all your cookies and delete your cache and have another try. It might be easier to just create a new account on your pc, login to the pc with that and give it a quick whirl.

Scrub this - you've had all the advice in the other thread you opened for the same question

Edited by deleted (Thu 24-Jan-13 19:48:54)