In reply to a post by chuddly71:

Can anyone beat my graph??

Oh, I'm sure somebody can but they certainly wouldn't want to.

in my experience.

on the vmng300 it can be done without waiting by manipulating the signal during connection.

on the superhub the only success I had is turning the device off overnight and then when back on the next morning hope, I have never seen it change when turning it on and off instantly also the method that used to work with resseting to default settings doesnt seem to work anymore either.

In reply to a post by chuddly71:

Can anyone beat my graph??

I'll see yours and raise you: http://www.thinkbroadband.com/ping/share/7bae271090d...

Admittedly this is north Bristol, that was two months ago and they've done some juggling, sorry re-segmentation since, so now it is usable again at peak times (unless it's a Sunday, when the local infrastructure really starts to creak).

Network team at virgin are still saying ... the utilisation should be hardly noticeable.

I'm guessing with 20% packet loss it is pretty noticeable? Like pages failing to load, downloads failing to complete, streaming services being unusable and the service generally being horrible.

Push them hard, quote the stats you're seeing, explain what it's like trying to use the service. These types of problems are not uncommon, they'll deal with customers from around the country experiencing similar every day.

In our case it wasn't difficult getting them to concede, but then we did have a fault code. One call to retentions and we had an offer to break our 3 month old contract - though that may have had more to do with us being heavy users on a cheap broadband-only contract (i.e. not profitable for them) - or accept compensation.

In reply to a post by BetterNever:

In reply to a post by chuddly71:

Can anyone beat my graph??

I'll see yours and raise you: http://www.thinkbroadband.com/ping/share/7bae271090d...

Though I'm not fan of the animated smileys found on many forums, that graph would justify use of the vomiting smiley. It has lots of pretty colours, though the connection that must have been unusable for much of the day.

If that was the best Virgin could offer you, escaping from the contract was a merciful end to your non-service.

We're still with VM. This is a student house so we'll be off in June, and at a push at BT line might have synced at 4.5mb (no FTTC until the end of this quarter). So we didn't really have any option but to stay with VM, accept the compensation and be thankful for mobile internet and tethering.

In the end we got lucky and our connection saw an improvement during the first round of fixes in November, 2.5 months after the problem first became apparent. But as more rounds of re-segmentation have been completed, it's starting to feel as if the extra capacity they added hasn't been enough.

I'd care more if VM weren't so stupidly cheap. They really don't charge enough to be able to invest in their infrastructure and provide a consistent service, turn a reasonable profit and reduce their levels of debt.

That's nice looking graph! I didn't think they could get any worse than mine looks. I get exactly the same things as you do from network.........it should hardly be noticeable. I would like to see them say that if they had this connect at home!

Edited by deleted (Tue 22-Jan-13 16:39:18)

today VM appeared to have done a resegmentation as well as add DS channels (now 8) and bonding US channels on my connection.

The graph so far looks clean and massively less utilised but I only have had it running a few hours.

A good sign is that I didnt keep my old ip.

Edited by Chrysalis (Tue 22-Jan-13 17:59:54)

Well, today we had an additional upstream channel added. At least it made a difference so I can actually view web pages now.........but still no good for games.


http://www.thinkbroadband.com/ping/share/994132fb8a3...

yeah I had a much more pronounced effect then that.

http://www.thinkbroadband.com/ping/share/1cd2c56b4e2...

and last night before the change.

http://www.thinkbroadband.com/ping/share/88397f3a673...

Edited by Chrysalis (Tue 22-Jan-13 23:45:42)

Wow, I wish my ping times were that good............back on the phone to them tomorrow as I presume the counter for t3 timeouts shouldn't be 130 in the last few hours lol