In reply to a post by drummerjohn:

Evrytime a refer them to the TB graph they ignore it and state that you have to do pings to bbc.co.uk and speedtests. I have even asked them to comment on why they don't make any reference to TB graphs and they will not comment on it. No comment means they have been not to acknowledge.

Also that issue you speak of was over 9 months ago and Lithium issued a fix. Again, it doesn't take a genius to work out that it works in their favour for users not to be able to post the TB graphs. Ahh.. I remember the sea of graphs that were plagued with Red.

i know it was fixed but mark and kieren havent re-enabled it yet, for the bottom groups "just joined" and the settled in nicely groups. but everyone else has. and it isnt that hard to leave a link on the post to the tbb graph

In reply to a post by pcoventry76:

I am getting annoyed at the mods and their trigger happy fingers. It seems complaining about bad service is "!against the forum guidlines"

I'm going to have to restart my old website if people's complaints just get smothered over.

I am getting this for 120/12

http://www.speedtest.net/result/2522843908.png

and here's one to Namesco - the one I am told is "the best"

http://www.speedtest.net/result/2522847121.png

I've used 7.8GB all day. Not over utalised my bum!

if you want pm me on the vm forums with what thread it was about and ill get it looked into why they are locking threads and also who the mod was.

Edited by deleted (Wed 20-Feb-13 22:35:02)

i am going to send a pm on here to your account,

as for steam, i have no problem on steam, could you send me a pm with a tracert and ill try to help out as much as i can

Edited by deleted (Wed 20-Feb-13 22:49:30)

the problem is they cant refer a network fault for utilisation unless it breaches the threshold set for high utilisation. Which I think is over 90% utilisation for more than 10% of the time or something similiar to that. If that isnt met then it doesnt matter what the tbb graph looks like they cant escalate it.

The blame lies in the very bad VM network management with the requirement of extremely high utilisation to get relief work done. In that respect VM tech support staff have their hands tied. Remember tech support are not the same people who run the networks.

Also that even when relief work is done its so frequently inadequate as well, maybe just enough to get below 90% but not enough to get a quality service.

Edited by Chrysalis (Thu 21-Feb-13 12:29:33)

Edited by deleted (Thu 21-Feb-13 12:44:38)

I've seen a coincidence too.

Last week I received a SamKnows monitoing box which started out showing 40-50Mbps on my 60Mbps connection. Yesterday it started showing 60Mbps+. Today the connection has gone from 5 to 8 downstreams.

So have VM got wind of the SamKnows box and waved a magic wand over my connection? No of course not its just coincidence.