For what we pay...

Edited by deleted (Mon 25-Feb-13 17:42:27)

When it's working I think you'd be hard pressed to beat cable for value although some gamers might argue that one. The problem is with VM's capacity rules and the time it takes after they admit a fix is needed for high congestion to actually providing one.

Oh - plus their lowest bidder choice for hubs and blind refusal to admit to buggy firmware which should have been detected during pre-release testing which I assume only amounted to does it turn on and are the lights annoying enough.

I must say that I have never had a problem with the technology. It is always the customer service that lets them down.

Having UK call centres does not necessarily mean better service.

What, the Super Hub 2?

A friend at VM has got it on trial. As to how good it'll be, maybe just look at the original.

Matt

People get annoyed by the traffic management because there are ISPs who don't do it, I guess.

I'm moving to VM from Be because of the Sky thing, but I guess the equivalent package to my ~22/2.5 is the 30/3. VM's is a bit faster, but it's also more expensive. I never suffered slowdown on my connection in the years I was with Be. I could spank it 24/7 if I wanted. It was reliable, fast and cheap.

Obviously that's not true in all areas. Plenty of people have had bottlenecking because Be's network was oversubscribed in places. The same is very true for VM, mind you.

When you look at the 60mbit and 100mbit packages, they're much cheaper in terms of £ per mbit. Even if the 100mbit was throttled 24/7, it'd be faster pound for pound than any other connection I can get in my current location, and I'm lucky enough to be in an area with low contention for VM as well. And even with the throttling in place, there's nothing you can't do, technically. Even the 30mbit throttled down should be able to play 1080p video just fine. Any problems that occur are due to other technical problems that would be occurring whether the throttling is in effect or not.

You're right in that for what you pay, and what I'll be paying, it's great value for money.

If their network wasn't overloaded though, they wouldn't need to do STM, P2P QOS and the rest of it. I'm going to VM with my eyes open. I know the score, and I'm going in with the knowledge that if I download X GB during Y, I'll be limited to Z.

Even the lowest package, throttled 24/7/365 would let you do, in theory, 4.5TB in a month. That's genuinely insane usage levels though. If you manage 4.5TB in a month, you have no right to complain.

If you do think about going to them, make sure that you take detailed notes of every time you speak to them, who you talk to and what was agreed. Later, they will deny what was agreed, say they cannot access the record, agree to refer the matter to HQ and not do so and finally agree that your complaint is fully justified, then botch making amends.

Provided nothing does go wrong, which to be fair is most of the time, you will get a consistent, fast internet service. I just wish they would increase upstream rates.

Haha yeah, I've heard the horror stories. More upstream would be good for sure, but they're head and shoulders above any other provider I can get here.

In reply to a post by weegiegeek:

..but they're head and shoulders above any other provider I can get here.

I thought you weren't connected yet?