Good to see customer service staff can undermine the capacity planning team.

New customers (and me) were on doubled downstreams in my area best part of a year before those who didn't complain were. There was some justification in my case as new customers were going directly to 60 down but less with upstreams as the XL60 product is provided to new customers in areas that aren't ready for doubled upstream as 60/3.

Traffic management pages suggest there are two versions of 30 - L30 at 30/2 and XL30 at 30/3 I'm guessing that new customers get 3 and the rest are on 2 until upgraded unless L30 is upgraded 10s who will only get 3 upif they complain.

I'm on a retentions deal already with a 12 month minimum term so doubt they'd double me and as I don't use cloud backups, run torrents, or do any massive uploads I'm not fussed.

None of these issues would exist if VM didn't announce stuff over a year before it happens and then run their businees like a car boot stall where new customers and those shouting and pushing their way to the front get the best deals.

Edited by kwikbreaks (Mon 23-Sep-13 09:47:53)

Virgin Media will never matched BT FTTC upload not a chance unless Virgin Media bring out 200/20. But, they won't do 200/20 until 2015 for now. BT FTTC can get 160/20 soon say BT.

Edited by adslmax (Mon 23-Sep-13 11:13:22)

And who says 160/20 in BT?

Vectoring might push 1 to 2% of people to that speed level, but would need profile 30 on VDSL2 to stand a chance to get that as an advertised figure, and no trials of profile 30 have been announced and the vectoring is not exactly rushing out of the door either.

In reply to a post by MrSaffron:

And who says 160/20 in BT?

The people in Max's head.

The only stuff on this I've heard is a 120Mb product has been mooted and internally tested. This was basically just letting the modem sync as high as it can with no rate limit at all - VDSL Max if you like.

This is doable with 17a and no vectoring but obviously vectoring will hugely increase the number of people able to receive something close to 120Mb.

Longer term vectoring, pair bonding and phantom pairs will allow 160Mb to be deployed to some people but for now... Ya.

You can do 200/20 just fine on DOCSIS 3. Doesn't mean Virgin Media are going to make the necessary investment to make it happen this year or next. That the Superhub 2 is 'only' 8 downstreams suggests it's not that high up on the list though 200Mb is doable on 8 downstreams.

More to the point there is no point in jumping to the next speed level if the competition aren't really making great progress towards existing speeds.

Virgin Media are also struggling with capacity demands on their existing 8 downstream, 2 upstream plant.

Here's 500/50 running on DOCSIS 3:

https://www.comhem.se/bredband/bredbandspaket

Using 16 downstream modems, running 16 x 256QAM downstreams, 4 x 64QAM upstreams.